Homeowner Services and Sales Manager

Solitude Mountain Resort
life insurance, 401(k)

Dec 10, 2024
Year Round JOB TITLE: Homeowner Services and Sales Manager DIVISION: Lodging REPORTS TO: Director of Lodging LOCATION: SRL offices CLASSIFICATION: Full Time Year Round PURPOSE OF POSITION: Alongside Director of Lodging establish effective procedures to meet and exceed SRL owners' needs. To be a knowledgeable resource for owners and guests. Build and maintain strong professional relationships with the homeowners in the rental program, meeting their expectations, establishing new contracts with homeowners into the rental program. Ensure accuracy of reservations made daily for lodging. To administer and support owner/guest functions to provide high quality service. SPECIFIC JOB REQUIREMENTS: Must be a team player professional with the ability to work with a variety of personalities Must be positive, friendly and outgoing Must possess strong problem-solving skills especially when dealing with guest complaints Must be responsible with a strong work ethic Must be passionate and enthusiastic about service to the guest and the lodging industry in general Must possess a strong commitment and understanding of guest satisfaction Must be a self-starter with the ability to multitask as well as prioritizing tasks and workload by demonstrating excellent time management skills Must possess a keen sense of attention to detail Must have a strong background in guest service/hospitality with excellent follow through and prompt service Must be willing to learn new procedures and policies Must be willing to go the extra mile to exceed guest/owners' expectations Must possess computer literacy with Word, Excel as well as possess excellent telephone skills Must have strong communication skills both written and verbal JOB DUTIES AND RESPONSIBILITIES: Maintain constant communication with owners, provide outstanding guest service to owners and guests. Research what the other property management companies are offering. Strategize ways of enticing new owners to join our rental pool. Market and sell Solitude's rental management services to homeowners in the Solitude village. Complete onboarding and offboarding of new condos, including removal from SMS and Inntopia and relocating booked reservations. Demonstrate proactive owner problem resolution and document issues as they arise to review with the Director of Lodging. Plan, develop and implement a SRL homeowner update. Develop new and innovative ways to strengthen our relationship with owners in the SRL pool and potential owners. Routinely call owners while they are in house to check on the quality of their stay Maintain an information system/file on each owner/unit noting any special requests or requirements. Have a keen working knowledge of other departments within the lodging division and across the resort to work effectively in a spirit of cooperation and respect. Actively monitor guest surveys to see trends that need to be addressed with owners or with Solitude management. Implement and monitor revenue enhancement strategies, for both Solitude and for owners. Work with the Club manager to enhance guest experience through activities offered and create SRL guest and owners only activities. Schedule deep cleans punch list, and inventory annually. Oversee and audit condo departure inspections. Create and maintain inventory list for all condos, keep owners informed of damage or maintenance issue in their unit. Perform routine checks of each condo, it's condition, maintenance or amenities needed and offer owner feedback/suggestions on improvements that can be made to make it more desirable for renters. Report all maintenance issues and ensure completion of each work order. Understand our billing procedures and ensure all billing is processed promptly and accurately. Ensure all rental properties are properly licensed and insured. Work closely with SRL front desk to ensure owner arrivals are noted. May help oversee staff if needed. Perks of Working Here: Work & Play in the Mountains: Embrace the stunning Wasatch Mountains. Connect with fellow mountain enthusiasts. Benefits: Access to select Alterra Mountain Company Destinations. Free Solitude season pass for you and eligible dependents. Discounts on solitude lift tickets for friends and family. Discounts on food, rentals, retail, and lessons. Other Perks: Comprehensive medical, dental, vision, and life insurance for eligible employees Pro deals with outdoor brands. Generous 401(k) plan with company match. Free counseling service through Employee Assistance Program.