Associate Director of CRM Solutions

Appalachian State University

United States, North Carolina, Boone

287 Rivers Street (Show on map)

Jan 11, 2025

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Position Title	Associate Director of CRM Solutions
Location	Boone, North Carolina
Faculty Rank	No
Provide Rank	N/A
Position Number	080951
Department	VC for Enrollment Management - 240000

Position Summary Information

Minimum Qualifications	Bachelor's Degree Strong communication, interpersonal and teamwork skills Excellent problem-solving skills Ability to work cooperatively with all levels within the organization Experience in Higher Education; Admission/Enrollment
License/Certification Required	N/A
Preferred Qualifications	Master's Degree 3-5 years of experience in CRM technology, preferably Slate Technolutions
Essential Duties and Responsibilities	The goal of Enrollment Management is to provide leadership for App State to achieve optimal outcomes for university access, recruitment, retention, and graduation. The division strategically plans and implements tactics to ensure that talented students continue to choose to enroll at App State and that those who enroll achieve success as measured by their timely graduation and achievement of their collegiate goals. The Associate Director of CRM Solutions is a key player on the CRM team that leads the innovation, improvement, and long-term development of CRM solutions used in all facets of Enrollment Management. This position will be critical in supporting the growth of our undergraduate and graduate operation process. We are looking for a professional who can: Provide maintenance of the CRM, including but not limited to admission application development; managing user setup; fields, record types; building workflows; writing rules, populations, and queries; and building reports, dashboards, and forms. Assists with CRM strategy and development; manages the functionality of features within Slate, as well as system-related processes for end-users within Admissions and campus partners. Assist in leading and organizing training sessions in the effective and creative uses of the CRM both inside and outside of Enrollment Management and delegate permissions and roles in the use of the CRM as necessary. (ie: reporting and queries to ensure high levels of self-sufficiency) Create workflow documentation on assigned projects that includes end-user instructions. Assist in the process of clean import data requests into the CRM on demand and establishing upload procedures as well as data practices, including the reconciliation of duplicate records, for the CRM and all student information to the CRM. Identify and assist with resolving related processing and technology problems. Function and contribute in a team environment through participation in group discussions and completing assigned tasks in a timely manner.
Type of Position	Full Time Position
Staff/Non-Faculty	Staff/Non-Faculty
Appointment Type	1.0
Work Schedule/Hours	Monday-Friday, 8:00 am - 5:00 pm (occasional weekends for Admissions events)
Number of Hours Per Week	40
Number of Months Per Year	12
Mandatory Staff	No
Suggested Salary Range	Salary Commensurate with experience
Physical Demands of Position	Typical physical demands of a professional position within a university office area.

Posting Details Information

Posting Date	12/10/2024
Closing Date
Open Until Filled	Yes
Evaluation of Applications Begins	12/10/2024
Proposed Date of Hire
Special Instructions to Applicants	For a complete application, please apply and submit all below-required documents electronically through Appalachian State University's Job Board: Cover Letter Resume Attach a list of at least 3 (three) References with contact information.
Search Chair Name	Tiffany Soiset-Sheaff
Search Chair Email	soistsheafft@appstate.edu
Quick Link	https://appstate.peopleadmin.com/postings/49022
Posting Number	201501543P