Customer Service Specialist I

Are you a hardworking individual, looking to build a long-term career? Are you proactive and always take the initiative to be supportive in a work environment? Do you have hands-on experience with invoicing and statements?

ABI is seeking a Customer Service Specialist for our Lake Mary, FL office (on site).

As a stickler for detail, you will be responsible for account setup and operational requirements of work flow and billing.

This role is a full time position with a standard work schedule, with overtime as offered.

If you think this aligns with what you desire in your next career move, apply at this very moment!

Onboard new client's website registrations, Wincopy setup and billing preferences.
• Monitor billing and operational information to ensure client requirements are followed.
• Participate in weekly/bimonthly & monthly statement printing and delivery.
• Analyze, investigate and correct client order entry, billing or onboarding issues.
• Rebill and/or void billing errors.
• Research and correct or void witness fee check errors.
• Record and communicate client onboarding or billing issues with management regularly.
• Coordinate preparation and delivery of reports as requested by management.
• Audit and correct any outside ROI Company billing.
• Timely response to clients (internal and external) when billing or setup questions arise.
• Work with other departments on functions that span departments and to cross train key function.
• Audit billing for accuracy.

  Administration

  Clerical

  Proofreading

Educational and/or Requirements

• High School Diploma or GED, related experience in the fields of accounting, client service and data base management.
• One year of billing, accounting or related experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
• Demonstrate understanding of Wincopy and ABI work flow.
• Knowledge of Microsoft Office, Word, Excel, Access.
• Highly reliable, self-motivated and directed.
• Ability to analyze and develop solutions for departmental issues.
• Knowledge of billing and accounting principles, practices and procedures.
• Ability to learn multiple workflows and client requirements. .
• Knowledge of computerized accounting systems and applications to include personal computers, general software applications and keyboard facility.
• Skill in performing detailed and complex numerical computations and reports.
• Skill in both verbal and written communication.

ABI Document Support Services is the largest nationwide provider of records retrieval, subpoena services, and document management for the legal and insurance industries. There is no other company in the market that provides the volume of successfully retrieved records or the document management solutions that ABI offers. Our singular focus is records retrieval and the most advanced technology solutions for our clients to manage, analyze and summarize those retrieved records. We are committed to continually raising the bar for cost effective record retrieval and more thorough analysis and summarization.

ABI offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.

ABI is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans