Product Manager, Dealer Subscription Experience

Job Title: Senior Product Manager * Dealer Subscription Experience

Job Location: Westminster, CO

Department: Trimble Field Systems - Business Transformation Team

About the Role

We are seeking a highly motivated, experienced, and strategic Senior Software Product Manager to lead the revamp and modernization of our dealer subscription experience. The dealer subscription portal will be one critical component in our journey to transform how the Trimble Field Systems business sells hardware and software through our dealer channels in the future. Our goal is to modernize and improve the current subscription buying and management experience for both channel partners and end customers. We are looking for a candidate to help implement a subscription portal with improvements to the overall dealer and customer subscription buying experience and drive critical system enhancements to support our channel evolution and business transformation.

The role requires a mix of software product management skills and a good technical understanding of business systems, business processes, and the ability to understand how dealers transact subscriptions with Trimble and their customers.

The Product Manager will be responsible for driving the development and implementation of the subscription portal and the underlying backend systems with multiple engineering teams worldwide. The candidate will also work closely with our User Experience designer on creating and testing wireframes and screen mocks of the portal with our dealers to ensure a seamless, intuitive experience and validate that requirements are met. During Agile ceremonies with the engineering teams, the candidate is expected to represent the voice of the dealer and customer and help balance user experience and level of engineering effort.

What You Will Do

Product Management, Dealer Experience, Usability Testing

• Lead the product management efforts for the dealer portal, focusing on subscription transaction management for dealers.

• Work with engineering teams on a daily basis to ensure a smooth end-to-end buying and renewal experience from the dealer to the end-customer.

• Develop a deep understanding of dealer needs and pain points through dealer visits, dealer interviews, and internal stakeholder interviews.

• Oversee the dealer to customer subscription journey and experience from subscription entry, quotation, purchase, and renewal, ensuring an intuitive and seamless ordering experience.

• Organize usability testing with dealers to ensure store usability, navigation, and ordering.

• Define and prioritize product features and enhancements to improve the dealer portal's functionality and user experience.

• Represent the voice of the dealer and customer during ceremonies and conversations with engineering.

Cross-functional Collaboration

• Partner with engineering, business systems, and UX teams to ensure smooth and coherent implementation of features and functions.

• Collaborate with parallel efforts like the Next-Generation dealer hardware store to align user experience and design and drive critical feature enhancements to support the dealer subscription.

• Work closely with the program management office to organize activities across engineering and cross-functional teams and participate in the Agile software development process.

• Collaborate with the business operations, channel operations, and order management teams to ensure easy and intuitive system management, part number and price maintenance, and dealer support.

• Collaborate with corporate finance and revenue teams to ensure compliance with financial rules associated with the different transaction types.

Roadmap & Success Metrics

• Create and maintain a prioritized feature backlog that aligns with business goals and dealer requirements.

• Set and align expectations on what functionality stakeholders can expect and in what timeframe.

• Develop and track key performance indicators (KPIs) to measure the success of the dealer portal, adoption, and identify areas for improvement.

• Ensure the dealer portal aligns with requirements from the business and channel strategy and enables upsell and cross-sell opportunities, helping drive subscription revenue growth.

• Stay up-to-date with industry trends and best practices to ensure the dealer portal remains competitive and innovative.

What Skills & Experience You Should Bring

• Bachelor's degree in Business, Marketing, Computer Science, or a related field. MBA is a plus.

• Proven experience as a Product Manager, preferably in a SaaS or subscription-based business.

• Experience in eCommerce, other business systems, information technology, or a similar field.

• Understanding of subscription models and dealer management.

• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.

• Exceptional communication and interpersonal skills, with the ability to collaborate effectively remotely with cross-functional teams and external stakeholders.

• Experience with product management tools and methodologies, such as Agile, SAFe, Jira and Confluence.

• Ability to manage multiple priorities simultaneously and meet deadlines in a fast-paced environment.

• Strong attention to detail and a commitment to delivering high-quality products.

Trimble's Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

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Hiring Range:

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Bonus Eligible?

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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