Staff Assistant (Clinic/SUD)

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Penny Lane Centers is committed to equity, diversity, inclusion and belonging within our organization by connecting our heart, our knowledge, and our understanding of the lived experience of others, to have a revolutionary impact on the marginalized communities we serve.

Job Summary:

The Substance Use Disorder (SUD)/Clinic Staff Assistant is responsible for assisting the Assistant Regional Manager and Lead Intake Coordinator in receiving, screening, and processing all referrals that come into the SUD and Clinic program. The SUD/Clinic Staff Assistant will also assist the Assistant Regional Manager and Lead Intake Coordinator in providing information about Penny Lane's SUD and Clinic services to potential clients, DMH representatives, Substance Abuse Prevention Control (SAPC), Client Engagement and Navigation System (CENS) and the community. The Staff Assistant will assist in receiving referrals from outside providers, Probation, DMH, DCFS, SASH hotline, CENS, DCFS or self- referrals and is required to: open an electronic health record (EHR) account, upload all documents received with the referral into the electronic health record, assign the referrals to the SUD Therapist or Recovery Specialist/Clinic Outpatient Therapist and Treatment team as indicated by the Assistant Regional Manager, Director of Behavioral Health Services, SUD Clinical Manager, and will complete a disposition regarding the status of the enrollment that is sent directly to SAPC. The Staff Assistant will assist the Lead Intake Coordinator in tracking all the enrollments and slot availability throughout the SUD and Clinic program.

The Staff Assistant is an energetic self-starter, who is able to function comfortably in a team environment or independently and relates well to co-workers, community partners and County representatives. This position requires flexibility and the ability to manage time and multiple tasks. The individual in this position must be able to be comfortable presenting material regarding the SUD and North Hills Clinic programs to large groups of individuals, provide timely responses to requests and deadlines and works well under pressure.

Requirements:

• Bachelor's degree (B.A.) plus 6 months of clerical experience, such as working in an office, answering phones, proficient in Microsoft Word and Excel software programs.
• Or less than a college degree with 1-year clerical experience as described above.
• Experience in Public Speaking preferred.
• Bilingual Spanish Required (verbal and written).
• Valid California driver's license; current automobile insurance; have and maintain a clean driving record acceptable to the organization's insurance company; have immediate access to his or her vehicle during work hours.

Position Location: North Hills, CA

Position shift: Tuesday - Friday: hours vary; Saturday: 9:00am to 5:30pm

Salary Range: $21.77 - $27.90 per hour

Additional $2.00 per hour bilingual Spanish differential.

Penny Lane Centers offers competitive salaries and benefits. Please visit www.pennylane.org to see a complete list of perks and benefits. Medical benefits are effective the first of the month upon hire, not to exceed 31 days.

Equal Employment Opportunity.

Penny Lane is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (Protected class) including, but not limited to race; religious creed; color; national; origin; ancestry; physical disability; mental disability; medical condition, including genetic characteristics; genetic information; marital status; sex; pregnancy' child birth or related medical conditions; actual or perceived gender; gender identity or expression or sexual orientation. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, recruitment advertising, pay and other forms of compensation, training and general treatment during employment.