Employment Consultant - New Castle County

Make an impact by joining ServiceSource, a champion for people with disabilities.Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.

Job Summary

This position will support: Direct/Supported Employment (DVR and DDDS long-term follow along and EAP/Individual business contract providing case management

This position provides a variety of community-based employment services to individuals with disabilities seeking to become employed, advance in their work or re-enter employment. Incumbent must be an initiative-taker with effective communication, time management and problem-solving skills. Incumbent is expected to manage personal caseload and also provide support to team members.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Develop, implement, and document Individualized Service Plans for individuals seeking Employment Services as identified in current contracts, Including but not limited, to Career Exploration, Skills Training, Pre -Employment training, Situational Assessments, Job Development, Job Coaching and Long Term supports for both competitive and supported employment).
• Build and maintain professional and productive relationships with participants, members of participants support network and funding/referral sources - providing on-going communication soliciting input, requesting satisfaction surveys, and providing thoroughly documented reports.
• Develop relationships with current and potential employers resulting in knowledge of current employment, assessment, and training opportunities for participants. Request input and feedback from employers.
• Update participant plans as needed to ensure they reflect current goals, update case files at least monthly and update electronic data bases as change occurs.
• Maintain Participant files according to Policies and Procedures. Ensure files consistently meet standards for regulatory entities, ensure information is updated and accurate in electronic databases.

Additional Responsibilities

• Work in collaboration with Employment Services team members.
• Implement employment service policies and procedures.
• Demonstrate creativity and flexibility balancing the interests of individual with those of referral sources and employers.
• Continuously maintain an awareness of local labor market needs.
• Practice self-driven learning seeking new information and resources to support goals of individuals served.
• Provide Social Security benefits assistance.
• Serve as an advocate for individual served at all times.
• Assist in Marketing activities; submitting stories for social media and newsletters, creating materials, participating in community activities and/or provider events coordinated by Referral Agencies.
• Provide travel training, identify transportation for individuals prior to employment.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• Bachelor's Degree preferred. Degree in Special Education, Psychology, related social service preferred, or equivalent work experience is required.
• Minimum of two year's work experience required.
• Valid driver's license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).

Knowledge, Skills, and Abilities

• Demonstrate effective verbal and written communication skills.
• Proficiency in Microsoft Office skills or the ability to learn.
• Ability to learn Service Source specific programs and software, and software required by contracting agencies. Ability to obtain CESP certification within 24 months of employment
• Must be a self-starter and able to develop service plans for individuals with a variety of disabilities and required accommodations.
• Able to work independently and as a member of team.
• Ability to work evenings, weekends and holidays as needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

ServiceSource is committed to hiring and retaining a diverse workforce and building an inclusive workplace. We are an Equal Opportunity and Affirmative Action Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information