Contact Center Representative

Responsibilities:

• Answer incoming calls and document interactions in SharePoint.
• Provide accurate information based on data from SharePoint and the 2200 system.
• Navigate and offer help related to the NEBF and NEAP websites.
• Monitor incoming calls using the Taske system and respond to emails from the NEBF and NEAP websites.
• Handle messages from Nightline and route calls to appropriate departments when necessary.
• Fax documents via RightFax and print 1099R's and NEAP statements when requested.
• Assist with special projects as directed by management.
• Create Binbook letters related to phone calls.
• Process employer indexing and handle returned mail.
• Update participant information, including changes of address and new participant entries in the 2200 system.
• Prepare participant packages and calculate estimates using the Expert System.