Customer Service Tier I Support

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Customer Service Support Tier 1 for our Columbus, OH location.

As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus TWELVE years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture.

Responsibilities

Our Customer Service Support Tier I role is the first point of contact for resolving customer issues, providing account documents, and maintaining records of interactions and resolutions.

• Responsible for serving as the first point of contact in the Credit & Collections department for customer inquiries via phone and email
• Answers incoming phone calls, resolves issues for customers and provides invoice and statement copies to customers upon request
• Updates customer accounts with payment arrangements, contact information and relevant notes from interactions
• Escalates accounts requiring further action to the appropriate team members or management, providing all necessary documentation and context
• Collaborates with internal teams, including sales, finance and marketing to address and resolve customer issue efficiently
• Provides superior customer service

Qualifications

• Experience in a customer service support role
• Experience in a call center is preferred
• Strong phone contact handling skills and active listening
• Comfortable handling high call volume
• Intermediate computer literacy in Microsoft Office applications
• High School diploma or equivalent

Additional Information

This is a Monday-Friday role. The hours are 9:30am-6pm

This will be a hybrid role after initial training, hour hybrid schedule is 3 days in the office and 2 days remote

We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays.

Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.

We Participate in E-Verify. Participamos en E-Verify.