Customer Support Technician

From a small family business to a multi-billion dollar global company, Sonoco has been changing the face of products and packaging since 1899 - all while keeping the heart of "People Build Businesses" alive. Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people.

Primary Purpose of Position:

Reporting directly to the Manager of Seamer Services, you will be providing technical support for the customer equipment service function as directed.

What you'll be doing:

• Follows all company and customer safety protocols and maintains a safe working environment.
• Assists customers with set up of seaming equipment, periodic evaluations of double seam quality, and corrective actions to seamer.
• Identifies customer equipment setup inconsistencies to avoid packaging quality problems.
• Develops, submits, and performs a routine schedule of filling operation visits.
• Assist Sonoco manufacturing plants with any quality problems at customer locations and coordinating solutions.
• Assists with training systems to develop and maintain the competence and technical skills of customer, plant, and support personnel.
• Notifies Sonoco plant, commercial, and support personnel of potential quality or service issues identified at customer locations.
• Supports product tests at customer locations, coordinating line runs and evaluating results from a technical and performance point of view.
• Audits customers and plant seaming equipment to identify maintenance and overhaul requirements.
• Supports overhaul shop as necessary on plant and customer seamer overhauls. Leads overhaul projects for assigned customers.

We'd love to hear from you if:

• Broad training in a related field usually acquired throughhigh school or graduate degree level education or work-related experience
• Job related experience for 1-year(s) minimum
• Working knowledge of the following areas:
• Double seaming operation and the working components of the machine
• Mechanically accepted practices and procedures
• Engineering principles, practices, nomenclature, and procedures

• Can and end manufacture, filler operation, and conveying
• Ability to perform basic mathematical calculations.
• Must be able to organize, plan, and prioritize

Standard Competencies and Responsibilities:

• Demonstrates Self-Awareness - uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses
• Instills Trust - gains the confidence and trust of others through honesty, integrity, and authenticity
• Interpersonal Intelligence - relates openly and comfortably with diverse groups of people
• Demonstrates Results - consistently achieves results, even under tough circumstances
• Physical Requirements and Working Conditions
• 10% travel

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.