Branch Customer Service Rep - Macomb, MI

The Auto Club Group
United States, Michigan, Macomb Township
Dec 11, 2024
It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Position Description Primary Duties and Responsibilities (details of the basic job functions): Provides support services to members including greeting, servicing and selling travel and membership products (car, hotel, basic tour packages, etc.), generating leads, updating members on travel and insurance specials and providing travel information including triptiks, tour books, maps, etc. Responds to customer inquiries and refers to senior staff or agent when appropriate. Provides cashiering services to members including taking insurance payments (installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer. Promotes Auto Club Group products and services following established guidelines. Participates in a team environment to promote customer satisfaction and consistent service following the customer service model. Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution when appropriate. Participates in office events developed to generate revenue, improve member awareness of products and support local community activities. Provides administrative support to the travel and/or insurance sales staff during peak periods. Supervisory Responsibilities (briefly describe, if applicable, or indicate None): None Required Qualifications (these are the minimum requirements to qualify) Education (include minimum education and any licensing/certifications): Successful completion of Customer Service, Club, Travel and Payment Processing training within 6 months of hire Attain the appropriate State Property & Casualty license within 60 days of hire may be required to attain and maintain state membership licenses as appropriate by department Experience: working in a customer focused environment providing customer focused service and timely solutions to problems Word software application taking personal responsibility in seeking solutions to problems multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals Knowledge and Skills: Knowledge of: basic mathematical calculations to accurately perform monetary transactions communicate effectively (verbal and written) with others in a work environment work effectively in a team environment exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility work under pressure in a high volume, fast paced customer service environment work irregular hours including holidays and weekends (may include community events) Ability to learn the following: promoting the sales of insurance, travel, club and membership products and services office cash procedures as they relate to membership, travel and insurance payments; on-line cash register operating procedures and payments for Auto Club Group (ACG) products and PPS. Balancing and daily remittance procedures. technology related to travel (e.g. Focal Point, View Point, ITT, AXIS, etc.), insurance sales (i.e. POS, IMS, IPM) and membership systems Excel software application conduct outbound promotional calls for insurance and/or travel Use only in limited circumstances approved by Field AVP/Director Preferred Qualifications* Work Environment Work in a temperature-controlled office environment. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.