Enterprise Improvement Analyst

SHIFT:

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining diverse talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children.

We strongly encourage all candidates of diverse backgrounds and lived experiences to apply.

A Brief Overview
This role executes and creates improvement at various levels of impact by assessing performance & targeting areas for opportunity. This job develops plans, schedules & budgets to improve existing processes & tracks progress to ensure optimal efficiency.

The role demonstrates intermediate knowledge of the job and requisite skills. The individual is able to perform most technical aspects of an improvement project. The role may need supervision or mentoring on more advanced assignments.

What you will do

• Effort - The expectation is that time spent on projects will be:
• 100% Tactical (performing and owning technical aspects of a project)
• 0% Transferring Knowledge
• 1. Demonstrates basic knowledge of quality improvement methodology and tools
• Applies the CHOP Improvement framework to a process improvement opportunity.
• Understands the phases of problem definition, data analysis to measure performance, methods to assess and document current state, and change management.
• Performs most technical aspects of a project, e.g. Process mapping, data collection, and project planning.
• Assists project team members to develop ideas for change that will result in improvement and the appropriate scale and setting for testing changes.
• 2. Facilitation:- Builds and facilitates improvement teams.
• 3. Teaching: May assist with formal training on the CHOP Improvement Framework.
• 4. Patient Safety: Integrates Safe Keeping Behaviors for Error Prevention (SBEP) into one's own work.
• 5. Accreditation/Regulatory:Supports regulatory activities

Education Qualifications

• Bachelor's Degree Required

Experience Qualifications

• At least two (2) years quality improvement, data collection, and analytical experience. Required and
• Previous experience in a health-care setting. Required
• At least four (4) years quality improvement, data collection, and analytical experience Preferred
• At least three (3) years professional experience in a healthcare setting Preferred

Skills and Abilities

• Advance proficiency with office software (Microsoft Office) including word processing, spreadsheet, and presentation software (Word, Excel, PowerPoint)
• Intermediate proficiency using project planning software (Visio).
• Intermediate knowledge of Statistical Process Control
• Basic knowledge of change management concept and techniques
• Excellent verbal and written communications skills
• Strong customer service skills
• Able to facilitate teams, may need some help with dysfunctional team management.

Licenses and Certifications

• Certified Manager of Quality (CQM) - American Society for Quality Control (ASQ) - upon hire - Preferred or
• Certified Professional in Healthcare Quality (CPHQ) - National Association for Healthcare Quality - upon hire - Preferred

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, CHOP employees who work in patient care buildings or who have patient facing responsibilities must be fully vaccinated against COVID-19 and receive an annual influenza vaccine. Learn more.

Employees may request exemptions for valid religious and medical reasons. Start dates may be delayed until candidates are immunized or exemption requests are reviewed.

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