Consultant - HR Operations

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

As an HR Operations Content Management Consultant, you will support the Content Management System (CMS) by enabling end-to-end solutions. You will have the responsibility to create, maintain, and update CMS processes, partnering with GTS (Global Technical Services) and HR Workstreams to design and integrate the functionality and a seamless user experience to support the platform. When the Content Management System changes in technology tools, you will create the business User Acceptance Testing plans, work through design, testing, training and implementation for the needed solution. You will work in a cross-functional and cross-organizational environment to facilitate and deliver the business solutions needed. This is a Home-based Role with occasional meetings and training in office as needed

Responsibilities:

• Working with HR Workstreams to build and maintain new and current Drupal CMS Web pages using HTML

• Identifying, owning, and driving resolutions to content author and HR inquiries

• Providing testing support for GTS functionality enhancements and Bug Resolution

• Maintaining the New and Existing Digital Badge Program deployment in partnership with GTS

• Maintaining the Content Management System Governance Processes

• Creating and analyzing of Monthly Scorecard using Adobe Analytics for Page Metrics and Insights

• Understanding operational business processes and opportunities across HR Operations

• Developing, training and transitioning to production support teams after implementation and stabilization

• Bachelor's degree or 6 years of relevant work experience

• Experience with Drupal CMS (version 9 or higher)

• Experience as a digital user experience

• Experience supporting Drupal System Upgrades

• Experience working with cross-functional teams

• Experience with Agile and Sprint Methodologies

• Advanced HTML Experience

• Knowledge of JIRA and Confluent

• Experience with Adobe Analytics

• Experience in communicating (written and spoken) highly technical, multi-faceted solutions to business partners in a simple, understandable manner

• Experience with strategic solutions and/or systems integration design and solutions

• Master's degree

• Understanding of the Employee Life Cycle and supporting processes.

• Ability to manage and balance business and technical requirements

• Demonstrated interpersonal communication, organization and project management skills

• Experience managing large-scale programs with end-to-end accountability

• Communication, organization, and negotiation skills with the ability to successfully work multiple projects simultaneously

• Experience using Google G-Suite Applications and Microsoft Office Applications

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.