IT Support Intern

We are looking for an IT Support Intern to join our team in Sioux Falls, SD, Sioux Center, IA, or Omaha, NE. In this role, you will assist in supporting internal customers and computer systems at Interstates, ensuring smooth operations to effectively serve our external clients. Responsibilities include managing and maintaining hardware, software, data, and communication systems, among other tasks. The ideal candidate will be passionate about technology and eager to gain hands-on experience in a fast-paced, collaborative environment.

About us:Interstates meets the electrical and automation needs of companies around the world. For over sixty years, we have tackled complex challenges and developed innovative solutions for industrial manufacturing and processing facilities. What started as a small electric company has evolved into an organization with over 1,000 employees and multiple locations throughout the Midwest. At Interstates, we treat each other like family because our team is the foundation for our success. Our collaborative workplace is based on trust, integrity, and support for one another.

Interstates Describes Its Culture as: Family-Like:

• Caring co-workers treat each other like family
• Be treated like an individual, not just a number
• Flexible schedules allow you to focus on your personal life as well as work-life
• Lunch gatherings and social activities promotes fun and camaraderie
• Support charities and your community through events sponsored and hosted by Interstates

Application End Date: January 31, 2025

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provides general computer support including:
  • Answering software and hardware support calls for office and remote users.
  • Installing software packages and updates on network and individual PC's.
  • Installing hardware on network and individual PC's.
  • Setting up and installing new computers.
  • Calling vendors for support as needed.
  • Designing spreadsheets and databases.
  • Investigating and ordering computer products.
  • Providing limited training and instruction.
  • Testing and analysis of computer systems and programs.
• Assists in HIPAA compliance including:
  • Ensuring compliance with privacy practices.
  • Participating in HIPAA training on PHI.
  • Maintaining and updating PHI requirements as requested.

This position may have access to Protected Health Information. In accord with HIPAA Privacy Rule, the person filling this position has been trained on Interstates HIPAA Privacy Policy and agrees to abide by the stipulations set forth in that

policy

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Currently pursuing or recently completed an Associate's or Bachelor's degree in Information Technology or a related field.

Preferred but not Required:

• Experience with troubleshooting hardware or software issues (academic or personal projects count!).
• Exposure to ticketing systems or remote support tools.
• Certifications like CompTIA A+ or IT Fundamentals are a plus.
• 2+ years of experience in IT support, help desk, or technical support roles.
• Familiarity with ticketing systems and IT service management (ITSM) tools.

Travel Requirements: Less than 5% overnight travel expected.

Interstates is an Equal Opportunity/AA Employer and provides a drug free work environment.