Client Engagement Center Service Representative

Banner Bank
paid holidays, sick time, tuition reimbursement, 401(k)
United States, Washington, Spokane
Dec 12, 2024
More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years. With more than $15 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations. As a Client Engagement Center Service Rep, you will provide exceptional customer service to clients contacting the bank by phone, email or online providing information, resolving issues and looking for opportunities to strengthen the client relationship through cross-sell opportunities. In this role you'll have the opportunity to: Provide exceptional client service. Research and resolve problems and errors. Provide client and branch support for online and mobile banking and all other loan related transactions. Contribute to department service quality goal achievement. Proactively assess client's service needs, resolve inquiries, provide account information, and perform a variety of transactions on the client's behalf. Actively expand existing client relationships by cross-selling products and services or referring clients to appropriate sales staff. Utilize computerized systems to gather information, troubleshoot and track calls. Comply with policies, procedures, security requirements, and government regulations. Experience 1 or more years of experience in a call center, retail banking, or operations function required. Knowledge, Skills and Abilities Proven ability to provide professional, accurate, and responsive client service. Possess effective verbal and written communication skills, including proper phone and email etiquette. Effective sales and referrals experience. Possess strong negotiation, customer service, and time management skills. Ability to handle multiple tasks, including management of multiple computer applications simultaneously. Willingness to work in a busy team environment and handle changing priorities. Knowledge of federal and state laws and regulations relating to deposit accounts and operations. Proficient in Microsoft Office products Compensation & Benefits Targeted starting hourly range (based on experience): $18.00/hour - $22.23/hour Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life. Benefit eligibility begins the first of the month after your start date. Paid vacation time, sick time and 11 company paid holidays 401k (with up to 4% match) Tuition reimbursement Get more information at: Employee Benefits \| Banner Bank Please take time to review Banner Bank's Consent & Privacy notice before applying. Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status. Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Banner Bank employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.