Support Systems Administrator - Entry or Specialist, UMKC Information Services, 81892

Technology Support Center - UMKC Information Services

This professional information technology position spans a broad range of technical support activities including, but not limited to, end user support for campus community, support for computer hardware, peripheral hardware/software configuration and installation, and mobile device support. This position will be part of the larger Technology Support Center at UMKC, providing support to university faculty, staff, and students. Sound customer service principles and best IT practices must be applied while providing technical support for end users. This position will work with a team of technicians to complete IT projects and support responsibilities. This position may serve as technical lead on special projects that require an in-depth understanding of certain systems or technologies.

8:00am - 5:00pm

* Strong knowledge of desktop/workstation/mobile devices and hardware/software/operating systems (configuration and connectivity)

* Excellent customer service skills

* Excellent technical knowledge and aptitude in the areas of software configuration and troubleshooting techniques

* Ability to document technical processes clearly and concisely

* Familiarity (reading) with Active Directory, Group Policy, scripting, and batch files

* A good understanding of systems administration and security principles

* A working knowledge of ITSM or other ticketing system

* Familiarity with installation, maintenance, and support of wireless technologies

* Strong verbal and written communication skills sufficient to interact with a variety of users and other technical staff

* Excellent time management skills and ability to work under pressure and meet inflexible deadlines

* Must have a driver's license, cell phone with data, and be able to lift 40 lbs

* Experience with supporting remote users using Bomgar or similar tools

* A good understanding of scripting, including PowerShell, Batch, Bash

* Ability to do needs analysis and technology upgrade planning and implementation

* Experience with image development on either Windows or Apple platforms

* Bachelor's degree in Information Technology or 4+ years of similar work experience

* Experience working in Higher Education or similar environment

$52,000 - $62,000 commensurate with experience, education, or internal equity

Open until filled, review of applications to begin on January 2, 2025.

Kansas City offers the best of both worlds-a vibrant, urban community with Midwestern appeal. The city's rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City's biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.

UMKC's campuses are conveniently nestled in the middle of all the action. Volker Campus is just minutes from the legendary Country Club Plaza, perfect for shopping or restaurants for lunch or after-work happy hours. Surrounded by hip neighborhoods and eateries, the Health Sciences Campus is located downtown near University Health Truman Medical Center and Children's Mercy Hospital.

UMKC is proud to be "Kansas City's university," and the campus and its people celebrate all the characteristics of the surrounding community. To learn more about life in Kansas City and find more resources, visit VisitKC.com.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call Human Resources at 816-235-1621.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.