Associate Engineer NI Academy

Lumen is seeking early-career or second-career self-starters who are self-motivated with high technical aptitude and interest in a Network and Telecomm Customer Support role. In this Associate Engineer position, you will participate in our Network Implementation (NI) Academy which is a robust training program to jump-start and enable your success in this role. This rigorous program is designed to develop tech-savvy individuals in network operations, IP, and customer care where you will learn about our technology, networks, products, processes, and customer service best practices.

This is a full-time, onsite position located at:7759 S Wheeling CT, Englewood, CO 80112

Start Date: Monday, March 17, 2025

• Designing,installing, and maintaining fiber optic cable systems and equipment in our data centers and offices.
• Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen-specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects.
• Managing budgets, ordering materials, processing invoices, and resolving issues related to outside plant projects.
• Working with networkingoptical hardware, such as transponders, amplifiers, switches, routers, and servers.
• Troubleshooting and resolving network issues, such as outages, performance degradation, and configuration errors.
• Building relationships with business partners, customers, and vendors.
• Creating maintenance requests and ensuring timely completion of work orders.
• Demonstrating multi-discipline expertise and responsibility.

Required Qualifications:

• High School Diploma
• Working knowledge of Microsoft Office software applications
• Excellent verbal and written communication skills.
• Strong analytic, leadership and presentation skills
• Ability to work well independently or within a group.
• Willingness to travel to different locations as needed.
• Comfortable working in an outside environment.

Preferred Qualifications:

• Bachelor's degree in Electrical Engineering, Computer Engineering, Telecommunications, or related field.
• Knowledge of fiber optic network principles, standards, and best practices.
• Certification or training in fiber optic technology, such as CFOT, CFOS, or FOA.

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.