IT Service Manager

Vaco
$55.00 - $65.00 / hr
United States, Ohio, Blue Ash
Jan 05, 2025
Vaco is hiring an experienced IT Service Manager for a full-time role located onsite in Northern Cincinnati. This position requires 5 days a week onsite. The IT Service Manager manages major technology infrastructure initiatives and maintains a seamless working environment for our employees and physical offices. The position may have direct reports and is responsible for the success of an outsourced IT vendor. This role will be responsible for managing all support related to our physical offices (Zoom Rooms, security, servers, printers, etc.), employee hardware (laptops, peripherals, cell phones, etc.), and certain employee-facing software (Office 365, Microsoft Teams, Laserfiche, SharePoint, etc.) Required Skills: 8+ years' experience in a similar role required including the achievement of a bachelor's or advanced degree. Technical skills - Firewall, networking, Microsoft 365 administration, Windows desktop, MacOS, Active Directory, group policy, PowerShell, Intune, cloud migration Operational skills - Support/help desk management, change management, project management, asset management, vendor management Great interpersonal skills - this role requires interviewing our internal employees to elicit "deep smarts" from our organization and then implementing that logic into a technology solution. Detail-oriented - must be able to take a project from blueprints to implementation. Autonomy - ability to move quickly on a fast-paced team to research, test, and implement solutions. Demonstrated ability to develop solutions through critical thinking and resourcefulness. Demonstrate initiative to grow both personally and professionally as our industry and firm changes. Core Responsibilities Great customer service is needed. High empathy individual providing technical assistance while prioritizing customer satisfaction. Training on existing technology and increasing firm-wide utilization to increase the technical aptitude of our firm. Lead the management, enhancement and governance of Microsoft 365 and its core Office Products, specifically SharePoint & Microsoft Teams. User account management in Active Directory and Office 365. Responsible for the application of systems analysis techniques and procedures, including consulting with users to determine hardware, software, or system functional specifications. Help desk support and troubleshooting; ensuring continued success of outsourced IT vendor relationships (including cyber, networking, etc.). Willing to explore technology - finding the best, not the most convenient solutions. Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.