Technology Support Center Student Worker - DHSI Grant-Funded

The University of St. Francis does not discriminate in its employment practices or in its educational programs on the basis of any protected class. The University also prohibits retaliation against any person opposing discrimination or harassment or participating in any internal or external investigation or complaint process related to allegations of misconduct. For a complete copy of USF's Policy on Equal Opportunity, Harassment, and Nondiscrimination for All Faculty, Students, Employees and Third Parties or for more information, please go to https://www.stfrancis.edu/titleix/ or contact the Title IX Coordinator at TitleIX@stfrancis.edu.

* The Support Specialist I is an entry-level customer service role within the Technology Support Center ( TSC)

* The Support Specialist I operates the TSC support desk and provides both live and virtual end user support ( Technology and Professionalism)

* This is a student worker position

* 90% - Respond to support issues that come into the TSC desk ( Critical Thinking and Communication)

* Respond to level 1 support issues via scripted responses ( Communication and Professionalism)

* Accurately document and report support ticket information ( Critical Thinking)

* 10% Contribute to and/or refine the documentation and knowledge base of the TSC ( Technology)

* Communicate written technical information in a clear and concise manner ( Communication)

* Other duties as assigned

* During Summer this may include network and system installation and support ( Technology)

* Current USF student in good standing

* Ability to communicate effectively on the phone, in person, in email, in chat systems, and via virtual conferencing tools (Communication, Critical Thinking)

* Experience working in a customer service function (Critical Thinking, Teamwork)

* Ability to empathize with end users (Critical Thinking, Professionalism)

* Basic knowledge of common computer operating systems and software applications (Technology, Career & Self Development)

* Basic knowledge of learning management systems; specifically Canvas (Technology, Teamwork, Professionalism, Career & Self Development)

* Basic knowledge of network systems and how networks operate (Technology, Career & Self Development)

* Basic knowledge of computer hardware including PCs, Macs, Printers, Tablets, Mobile Devices, etc. (Technology, Career & Self Development)

* Able to perform the physical requirements of the position (Career & Self Development, Teamwork, Leadership)

* Willingness to support the Catholic and Franciscan values of the university

* Eligible for Federal Work Study Award in financial aid package preferred