Project/ Program Manager

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Job Description

We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?

About the role:

This person will support the establishment on the division's Delivery Management Office and will be responsible for program management of key initiatives to accelerate and improve quality of client delivery by governing cross functional teams and dependencies, for the improvement of the division's risk profile by supporting root cause analyses and executing on cross functional workstreams to develop prevention protocols, and for ensuring the division meets its cost and revenue targets by managing internal workstreams required to realize those benefits.

What you will be doing

• Plans, performs and implements process improvement initiatives, e.g., ISO, Lean or Six Sigma.

• Responsible for most complex business and systems process analysis, design and simulation.

• Diagrams and evaluates existing processes.

• Organizes, leads and facilitates cross-functional project teams.

• Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities.

• Recommends and facilitates quality improvement efforts.

• Collects data to identify root cause of problems.

• Measures performance against process requirements.

• Aligns improvement to performance shortfalls.

• Provides consultation on the use of re-engineering techniques to improve process performance and product quality.

• May deliver presentations and training courses including measurement, analysis, improvement and control.

What you will need:

A VERY HIGH PREFERENCE to candidates a commutable distance and will to work a hybrid schedule for either our Milwaukee or Jacksonville locations.

• Requires highest level understanding of organization's business systems and industry requirements

• Basic knowledge of one or more end-to-end systems development life cycles, i.e., waterfall, iterative and other modern approaches to software development and conversion methodologies

• Advanced knowledge of the tools, techniques and principles used in business process development, documentation and re-engineering

• Advanced proficiency in at least one appropriate process methodology, e.g., ISO, Lean, Six Sigma

• Proficiency in quality management methods, tools and technologies

• Excellent training/presentation skills to educate the organization on new or updated processes

• Willingness to shares relevant technical, process, and/or industry knowledge and expertise to other resources

• Excellent analytical, decision-making, problem-solving, interpersonal, team building, negotiation, conflict management and time management skills

• * Is resourceful and proactive in gathering information and sharing ideas

No sponsorship available for this role

Please note, if you live within 50 miles of Jacksonville, Florida, you will be required to work a hybrid schedule.

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Bonus if you have:

• Broad knowledge of FIS' products and services, business practices and processes

• In-depth knowledge of financial services industry practices, regulations and processes

What we offer you:
A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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