Microsoft 365 Support Specialist

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title:

Reporting To:

Work Schedule:

Our team in Corporate Group is looking for a Microsoft 365 Support Specialist to join them. You will report to the Collaboration and Messaging Services Operations Manager and will have a hybrid work schedule in East Aurora, NY.

To be considered for the Microsoft 365 Support Specialist role, here's what you'll typically need to bring with you:

• Typically, a bachelor's degree in IT or a related field
  • Equivalent professional experience may be considered in lieu of a formal degree.
• Basic knowledge of Microsoft 365 tools (Exchange Online, Microsoft Teams, and SharePoint Online)
• Familiarity with PowerShell, Active Directory, and Microsoft 365 Admin Center is a plus
• Previous IT support or helpdesk experience is a plus.

As a Microsoft 365 Support Specialist, you will provide:

• Microsoft Exchange Support:
  • Manage and troubleshoot Exchange Online issues, including mail flow, mailbox management, and security.
  • Perform regular maintenance and updates to ensure optimal performance and security.
  • Assist with migration projects and integration with other systems.
• Microsoft Teams Support:
  • Provide support for Teams-related issues, including chat, meetings, and collaboration tools.
  • Manage Teams policies, configurations, and user permissions.
  • Troubleshoot connectivity and performance issues.
• Microsoft SharePoint Support:
  • Administer and support SharePoint Online environments, including site collections, permissions, and workflows.
  • Assist users with SharePoint functionality and best practices.
  • Perform regular maintenance and updates to ensure optimal performance and security.
• General M365 Support:
  • Monitor and respond to support tickets in a timely manner.
  • Provide training and guidance to end-users on M365 tools and features.
  • Collaborate with other IT teams to resolve complex issues and implement new solutions.
  • Stay up to date with the latest M365 features and updates.

How We Care for You:

• Financial Rewards: great compensation package, annual profit sharing, matching 401k, and the ability to participate in Employee Stock Purchase Plan, Flexible Spending and Health Savings Accounts
• Work/Life Balance: Flexible paid time off, holidays and parental leave program, relocation assistance.
• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.
• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
• Diverse and Inclusive Workplace: Employee Resource Groups, cultural events, and celebrations

Salary Range Transparency:

Salary Range Disclaimer

The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits.

This position requires access to U.S. export-controlled information.

EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

Moog is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 844-367-5787.