Commercial Growth Representative for Southeast Region (Remote) - Ormond Beach, FL

Pace Analytical Services

Pace makes the world a safer, healthier place. Committed to advancing the science of businesses, industries, consulting firms, government agencies, and others, Pace offers local-level service backed by a national laboratory network. Through in-lab and emergency onsite services, Pace ensures our air, water, soil, and more are safe.

SUMMARY:

The Commercial Growth Representative is responsible for handling assigned Pace Analytical Services Accounts, financial targets for those accounts, and in-bound leads.

ESSENTIAL FUNCTIONS:

• Focuses on maintaining revenue from existing assigned accounts to ensure that the clients in the maintenance classification are well cared for and therefore reducing attrition.
• Generates new revenue by soliciting and obtaining orders, understanding, and interpreting technical requirements, providing technical information, and developing Pace's maintenance and strategic accounts.
• Assesses/qualifies inbound leads generated from the website and marketing programs and potentially wins new business for the company.
• Develops sales opportunities by researching and identifying potential accounts, soliciting new accounts, building rapport, providing technical information and explanations, and preparing quotations.
• Creates new accounts/contacts from inbound programs and outbound research.
• Follows a robust standard operation procedure to log all customer interactions.
• Updates job knowledge by studying new product descriptions and participating in educational opportunities.
• Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests.
• Explores opportunities to add value to job accomplishments.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS:

Education and Experience:

• Bachelor's degree in chemistry, biology, or a closely related field.
• Two (2) years of professional experience in environmental services/laboratory operations; OR an equivalent combination of education, training, and experience.

Required Knowledge and Skills

Required Knowledge:

• Intermediate to complex principles, practices, and techniques of sales effectiveness.
• Various understanding of the administration and oversight of sales programs, policies, and procedures.
• Technical understanding of Pace's products and services.
• Intermediate to complex methods to resolve sales and customer problems, questions, and concerns.
• Various understanding of applicable sales laws, codes, and regulations.
• Understanding of various testing tools, equipment, and processing.
• Computer applications and systems related to the work.
• Principles and practices to serving as an effective project team member.
• Methods to communicate with staff, coworkers, and customers to ensure safe, effective, and appropriate operations.
• Correct business English, including spelling, grammar, and punctuation.

Required Skills:

• Performing intermediate to complex professional-level sales duties in a variety of assigned areas and meeting goals as set by the sales leader.
• Overseeing and administering various sales functions.
• Moving prospective customers to close of sale.
• Building and maintaining customer relationships.
• Training others in policies and procedures related to the work.
• Serving as a team member and the development and management of projects.
• Operating in both a team and individual contributor environment.
• Interpreting, applying, and explaining applicable laws, codes, and regulations.
• Preparing intermediate to complex account reports, correspondence, and other written materials.
• Using initiative and independent judgment within established department guidelines.
• Using tact, discretion, and prudence in working with those contacted in the course of the work.
• Performing effective oral presentations to large and small groups across functional peers and the department.
• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.