Salesforce OmniStudio Business Analyst - SF29

Company Overview

Pantheon Data (a Kenific Holding company) is a private, small business based in the Washington, DC, area. Pantheon Data was founded in 2011, initially providing acquisition and supply chain management services to the US Coast Guard. Our service offerings have grown in the past ten years, including infrastructure resiliency, contact center operations, information technology, software engineering, program management, strategic communications, engineering, and cybersecurity. We have also grown our customer base to include commercial clients. The company has used this experience to expand our service offerings to other agencies within the Department of Homeland Security (DHS), the Department of Defense (DoD), and other Federal Civilian Agencies.

Position Overview

The Salesforce OmniStudio Business Analyst will play a crucial role in ensuring the successful delivery and maintenance of Salesforce solutions that align with government regulations and standards. This position requires a deep understanding of Salesforce, strong analytical skills, and a commitment to delivering high-quality solutions.

Responsibilities

• Requirements Gathering: Collaborate with stakeholders to elicit, analyze, and document business requirements.
• Solution Design: Work with cross-functional teams to design and develop Salesforce solutions that meet business needs and adhere to government regulations.
• Government Compliance: Ensure all Salesforce solutions comply with relevant government regulations, standards, and security protocols.
• User Story Development: Create detailed user stories and process flows to guide development efforts.
• Testing and Validation: Participate in testing activities, including unit, integration, and user acceptance testing.
• User Training and Support: Provide training and ongoing support to end-users on Salesforce functionalities and best practices.
• Documentation: Develop and maintain comprehensive documentation for Salesforce configurations, customizations, and processes.
• Process Improvement: Identify opportunities to optimize Salesforce processes and workflows.
• Collaboration: Work closely with developers, system administrators, and other stakeholders to ensure project success.

Required Skills and Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 10 years of experience as a Business Analyst, with a strong focus on Salesforce.
• Salesforce certifications, such as Salesforce Certified Administrator or Salesforce OmniStudio Consultant or Developer.
• Proven experience in government projects and understanding of relevant regulations.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a 1 team.
• Ability to obtain and maintain a security clearance.

Preferred Skills and Experience

• Additional Salesforce certifications, such as Salesforce Experience Cloud Consultant.
• Experience working in Agile development methodologies (e.g., Scrum, Kanban).
• Deep understanding of government IT environments and procurement processes.

Clearance Requirements

U.S. Citizenship with the ability to obtain and maintain a DoD Secret clearance.

Work Location

United States - Remote

Compensation

The salary range for this position is $102,000 - $132,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Benefits Overview

We are always looking for good people! Pantheon Data is committed to providing its employees with competitive salaries and benefits in order to increase employee satisfaction and productivity.In addition to our benefits, we also offer SmartBenefits through the Washington Metro Area Transportation Authority, where you specify an amount of your pre-tax wages be paid directly to your SmarTrip account. In some cases, tuition assistance may be available for continuing education expenses and certifications related to their position. Additional details may be found at https://pantheon-data.com/careers/

Pantheon Data is an Equal Employment Opportunity Employer

Pantheon Data is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Equal opportunity legal notices can be viewed on the following PDF: Know Your Rights: Workplace Discrimination is Illegal. You may also view the OFCCP's Pay Transparency Nondiscrimination Provision.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Talent Team at Recruiting@pantheon-data.com or by phone (571) 363-4020.

This company uses E-Verify to confirm each employee's work authorization. For more information, click here E-Verify Participation Poster