Salesforce Delivery Manager - SF32

Company Overview

Pantheon Data (a Kenific Holding company) is a private, small business based in the Washington, DC, area. Pantheon Data was founded in 2011, initially providing acquisition and supply chain management services to the US Coast Guard. Our service offerings have grown in the past ten years, including infrastructure resiliency, contact center operations, information technology, software engineering, program management, strategic communications, engineering, and cybersecurity. We have also grown our customer base to include commercial clients. The company has used this experience to expand our service offerings to other agencies within the Department of Homeland Security (DHS), the Department of Defense (DoD), and other Federal Civilian Agencies.

Position Overview

We are seeking a seasoned Salesforce Delivery Manager to lead and manage complex Salesforce implementation projects for our federal clients. The ideal candidate will have a proven track record of delivering successful Salesforce projects, strong technical expertise, and exceptional leadership skills.

Responsibilities

Project Leadership:

• Lead and manage end-to-end Salesforce implementation projects, ensuring adherence to project timelines, budgets, and quality standards.
• Drive project planning, execution, and delivery, including requirements gathering, solution design, development, testing, deployment, and post-implementation support.
• Oversee project teams, including Salesforce developers, administrators, business analysts, and other technical resources.

Client Management:

• Build and maintain strong relationships with clients, acting as the primary point of contact for project-related communications.
• Proactively manage client expectations, address concerns, and ensure client satisfaction.
• Conduct regular status meetings with clients to review project progress, discuss issues, and make necessary adjustments.

Technical Expertise:

• Possess a deep understanding of Salesforce platform capabilities and best practices.
• Stay up-to-date with the latest Salesforce releases and industry trends.
• Provide technical guidance to project teams and troubleshoot technical issues.

Risk Management:

• Identify, assess, and mitigate project risks, developing contingency plans as needed.
• Monitor project progress and proactively address potential issues.
• Conduct regular risk assessments and review risk mitigation strategies.

Financial Management:

• Manage project budgets, track expenses, and ensure profitability.
• Monitor resource utilization and optimize resource allocation to maximize efficiency.

Quality Assurance:

• Implement robust quality assurance processes to ensure the delivery of high-quality solutions.
• Conduct regular code reviews, testing, and quality audits.
• Adhere to industry best practices and Salesforce standards.

Required Skills and Experience

• Minimum of 10 years of progressive experience in Salesforce delivery, including roles in delivery management, enterprise architecture, project management, and technology implementation in full life-cycle Cloud/CRM engagements.
• Proven track record of successfully delivering complex Salesforce projects within federal environments.
• Strong understanding of Salesforce configuration, customization, and integration with other systems.
• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified OmniStudio Developer, Salesforce Experience Cloud).
• Excellent communication and interpersonal skills, with the ability to effectively communicate with technical and non-technical stakeholders.
• Strong leadership and problem-solving skills.
• Ability to work independently and as part of a team.
• Ability to obtain and maintain a security clearance.
• Experience with Agile methodologies (e.g., Scrum, Kanban).

Education

Bachelor's Degree

Clearance Requirements

U.S. Citizenship with the ability to obtain and maintain a DoD Secret clearance.

Work Location

Arlington, VA

Compensation

The salary range for this position is $150,000 - $160,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Benefits Overview

We are always looking for good people! Pantheon Data is committed to providing its employees with competitive salaries and benefits in order to increase employee satisfaction and productivity.In addition to our benefits, we also offer SmartBenefits through the Washington Metro Area Transportation Authority, where you specify an amount of your pre-tax wages be paid directly to your SmarTrip account. In some cases, tuition assistance may be available for continuing education expenses and certifications related to their position. Additional details may be found at https://pantheon-data.com/careers/

Pantheon Data is an Equal Employment Opportunity Employer

Pantheon Data is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Equal opportunity legal notices can be viewed on the following PDF: Know Your Rights: Workplace Discrimination is Illegal. You may also view the OFCCP's Pay Transparency Nondiscrimination Provision.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Talent Team at Recruiting@pantheon-data.com or by phone (571) 363-4020.

This company uses E-Verify to confirm each employee's work authorization. For more information, click here E-Verify Participation Poster