Assistant General Manager - California

Under Canvas
68000.00 To 72000.00 (USD) Annually
flex time, 401(k)
United States, California, Groveland
Dec 12, 2024
Job Summary This is a unique opportunity to work outdoors close to some of the country's most popular national parks. As an Assistant General Manager (AGM), you partner closely with the General Manager (GM) to ensure the camp delivers exceptional guest experiences. The AGM serves as an expert in customer service and operational processes, collaborating daily with team members from front desk, maintenance, housekeeping, and food & beverage. Together with the GM, the AGM communicates goals and expectations to the team and assists where needed. This is a year-round, exempt position. Responsibilities Management: Cross trained in each property department Ability to travel for task force work at another location when requested Think critically to respond and react quickly to ever changing situations on property Deliver clear expectations to the team in all operational areas Professional in all internal and external communications Maintaining a positive and open-minded attitude Delegate tasks Able to run the camp and work independently with minimal oversight Create synergy across all property departments through strong leadership Collaborate with other members of camp management and the corporate team Oversee staff housing to include monthly inspections, maintenance issues, housing audits, and be the initial contact for housing employee relations Act as the point of contact for payroll approvals and timecard adjustments Responsible for oversight of approval all departmental timecards Prioritize tasks effectively Participate in camp level and company-wide meetings and organize department-wide meetings Submit high quality work products in a timely manner Promote company sustainability initiatives Ensure compliance to labor laws (meal periods, breaks, etc.) Develop department action plans Act as MOD in other departments as needed Approve team member time off Make schedules and closely monitor labor costs Development: Review applications and conduct interviews Support in hiring decisions to include approvals of extending offers, onboarding tasks and deadlines with GM and HR Collaborate with GM and HR to support staffing and retention disciplines Find ways to streamline processes to maximize efficiency and resource use Establish and maintain relationships with local businesses and communities Develop creative outlets to engage team members and show appreciation or recognition on a consistent and regular basis Be growth oriented Evaluate, develop, and report on NPS and eNPS action plans Meet with team members to support their growth and development Ensure that all camp-level SOPs and expectations are implemented, updated, and maintained Create and deliver corrective action documents to team members Onboard new team members Budgeting: Monitor financial performance to drive business decisions Spearhead new initiatives to drive financial results Assist with building of the annual budget for camp location Support with monthly and yearly inventory as needed per department Manage the Rooms department and make purchases in accordance with the annual budget Code departmental expenses and enter into department checkbook Sign off on control packs Submit annual capital proposals Lead off season projects as assigned by GM (ex: prepare action plans for following year, create additional training materials, find ways to expand sustainability efforts, etc. Guest Facing: Resolve guest and team member issues quickly and efficiently Create positive work environment that is guest-focused Respond to guest reviews in the established time period Other duties as assigned Competencies Effective Communication Adaptagility Decision Making Initiative Planning and Organizing Fostering Learning and Development Inspiring Others Education High School Diploma or GED or equivalent work experience Working Conditions Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events Ability to lift 30lbs independently; all lifts over 31 lbs. require assistance from a co-worker Stand and walk over slippery and/or uneven natural walking surfaces for majority of workday Bend and stoop Observe and respond to dangerous situations Operate guest transport carts and/or property vehicle Travel as needed Preferred Qualifications At least 1 year of management experience or 2+ years of supervisory experience, or a combination of both Desire for growth in the organization Competently perform duties in absence of GM Travel to a variety of camp locations as required Demonstrated commitment to delivering high quality customer service Goal-oriented, results-driven, strong interpersonal and communication skills Communicate in a clear and professional way Interact with a friendly, enthusiastic, positive attitude Demonstrate sound judgement, follow direction, and take decisive appropriate action Learn, embrace, and train team on company policies, practices, and procedures Strong organizational skills to execute and prioritize multiple tasks Able to influence and inspire teams Ability to work independently and meet deadlines on assigned projects Proficiency in Microsoft Office Suite and in HMS and POS systems Participate in educational and training opportunities Prior experience in budgeting, reporting, and P&L management Understanding of property management systems Basic knowledge of maintenance operations Prior food and beverage experience Hospitality experience preferred, but not required Additional Information This position requires the individual to wear and work in personal protective equipment, when applicable. This position requires that the individual is able to lift a minimum of 45lbs independently. Physical demands associated with this position include extensive walking, standing, bending, twisting, lifting, and maneuvering in an outdoor environment on uneven surfaces. Ability to work in extreme weather conditions including but not limited to heat, cold, rain, snow, humidity, and wind. Food Handler (ServSafe) Manager Certification Must be obtained by property opening date or before starting any work involving food or alcohol handling This position is contingent upon the satisfactory completion of a background check and/or motor vehicle records check, if requested by Under Canvas. This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas. COMPENSATION AND BENEFITS: Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in: Flexible Time Off Health Insurance 401K (eligible if work hourly minimum as required by law) Heavily discounted tents for Under Canvas family and friends stays Bar N Ranch lodge and cabin discounts Lifestyle partner brand and industry discounts Housing available for employees only (no pets) and is subject to fringe benefit and maintenance fee paycheck deductions Employee Assistance Program Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.