CNB Bank, Application Specialist (CRM) -Hybrid

Description

The Application Experience Specialist - CRM assists in management of the product life cycle for the corporations Customer Relationship Management system with full accountability for supporting the critical business application. This position emphasizes independent, creative thinking and leadership through collaboration. To succeed, the Application Experience Specialist - CRM should have a strong business background coupled with technical aptitude as they assist the primary Application Experience Officer to deliver end-to-end customer experience excellence.

Below is a list of essential job functions, but additional items may be added to fit the candidate's skill set.

APPLICATION MANAGEMENT

Candidates should display the following strengths to ensure success as the Application Experience Specialist - CRM:

• Organization of all initiatives related to system enhancements, support tickets and roadmap items for completion.
• Assist the Application Experience Officer in identifying and resolving system issues while working alongside vendor technical support as needed.
• Contribute and participate in pre-testing of product development initiatives by evaluating proposals to identify potential problem areas and make appropriate recommendations to the Application Experience Officer.
• Analyze documentation and technical specifications for any new solutions under consideration by all business lines utilizing the system.

COMMUNICATION AND COLLABORATION

As the Application Experience Specialist - CRM, it's key for the candidate possess strong communication and collaboration skills. It's preferred the candidate holds the below strengths:

• The ability to communicate clearly to all business lines affected regarding product releases, sprints, and system issues and enhancements.
• Maintain open communication between themselves business lines, and vendors to ensure system enhancements, new implementations and troubleshooting are completed.
• Collaboration with the Application Experience Officer, and vendor technical support pertaining to product issues and upcoming enhancements.

KNOWLEDGE AND CURIOSITY

Display drive and curiosity to understand the business to its core and network with line of business subject matter experts to understand the capabilities that enterprise business systems and products solve. Maintain technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies around applicable business systems and applications. Be curious, a champion for innovative methods, and seek continued professional development and growth opportunities.

Requirements

QUALIFICATIONS, EDUCATION, & EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential job requirement satisfactorily and meet the skills inventory listed below. A background check will be conducted. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• EDUCATION and EXPERIENCE: College degree or advanced education in the field of computer science, product management of systems, or related field. 2+ years of banking experience. Experience with developing and management of the CRM system is a must.
• LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups. Ability to communicate to clients and to build relationships at all levels in the organization effectively.
• TECHNOLOGY SKILLS: Working knowledge in Salesforce system management. Salesforce System Admin certificate completion is highly recommended.
• MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to solve challenging problems involving several variables in a standardized situation.
• PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.

BENEFITS

• Medical, Dental, Vision & Life Insurance
• 401K with company match and profit-sharing program
• Paid Time Off & Recognized Holidays
• Leave policies
• Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
• Employee Assistance Program
• Employee Health & Wellness Program
• Special Loan and Deposit Rates
• Gradifi Student Loan Paydown Plan
• Rewards & Recognition Programs and much more!
  
  Eligibility requirements apply.

CNB Bank is an equal opportunity employer and all applicants are considered based on qualifications without regard to sex, race, color, ancestry, religious creed, national origin, sexual orientation, gender identity, physical disability, mental disability, age, marital status, disabled veteran or Vietnam era veteran status. CNB Financial Corporation is an Affirmative Action Employer and is committed to fostering, cultivating and preserving a culture of diversity and inclusion

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