System Administrator (ServiceNow), Advanced

Naval Nuclear Laboratory
parental leave, tuition assistance, 401(k)
United States, Pennsylvania, West Mifflin
814 Pittsburgh McKeesport Boulevard (Show on map)
Dec 20, 2024
About Us Working at the Naval Nuclear Laboratory we foster pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, and Collaboration. Our company encourages diversity and inclusion in all its forms while ensuring the safety and reliability of our nation's naval nuclear reactors, and training the Sailors who operate those reactors in the U.S. Navy's submarines and aircraft carrier Fleets. Looking for a lifetime career Apply today! Job Description The Naval Nuclear Laboratory (NNL), is seeking a skilled and motivated ServiceNow System Administrator to join our IT team. In this role, you will oversee the administration, maintenance, and optimization of our ServiceNow platform, ensuring its smooth performance, security, and seamless integration with other IT systems. As a key member of the IT Service Management Solutions team, you will manage the platform, configure and deploy applications, perform upgrades, and support third-party tool integrations. Collaborating with cross-functional teams, you will ensure our ServiceNow environment effectively supports business processes and enhances operational efficiency. Key Responsibilities: Monitor and manage the performance of the ServiceNow instances, including data integrity and security. Perform regular platform updates, patches, and upgrades in collaboration with the development and operations stakeholders. Troubleshoot and resolve technical issues related to ServiceNow functionality/ integrations and provide technical support for users experiencing issues. Manage and support ServiceNow's underlying infrastructure, including servers, database systems, and cloud services (e.g., Azure). Oversee the integration of ServiceNow with third-party applications and systems, including LDAP, Active Directory, and other IT tools/systems. Create and maintain user documentation and knowledge base articles. Ensure the security of the ServiceNow instances by managing user roles, permissions, access controls, and other security best practices (e.g., Security Technical Implementation Guides). Required Combination of Knowledge and Skill Bachelor's degree from an accredited college or university and a minimum of 4 years of relevant experience; or Master's degree from an accredited college or university in a related field and a minimum of 2 years of relevant experience. Preferred Skills Strong understanding of IT infrastructure, including servers (cloud & on-premises, Windows & Linux), databases (e.g., MariaDB), and network environments. Experience with identity and access management (e.g., Active Directory, LDAP, Single Sign-On). Knowledge of security best practices for cloud-based applications and enterprise systems. Strong troubleshooting skills to resolve technical issues related to functionality, performance, and integrations - ability to analyze and solve complex infrastructure issues Excellent communication skills to interact with technical and non-technical stakeholders. Ability to collaborate with cross-functional teams to define requirements and implement solutions. Preferred Certifications: ServiceNow Certified System Administrator ServiceNow Certified Implementation Specialist (e.g., ITSM, CSM, or other relevant certifications) ITIL Foundation Certification or higher Compensation and Benefits Health, Dental, Vision & Voluntary Benefits Disability, Life & Accident Insurance 401(k) Savings program & Captial Accumulation Plan Personal & Medical Time Off Paid Parental Leave Flexible Work Schedules Tuition Assistance for Eligible Employees Student Debt Benefit Personal Time Off Sell Program Employee Assistance Program (EAP) Wellness Program Visit us online to view all NNL benefits! Pay Range $76,400.00 - $117,000.00 annually Salary information provided is a general guide line only. Annual salary is based upon candidate experience and qualifications, as well as market and business considerations The Naval Nuclear Laboratory is operated for the U.S. Department of Energy (DOE) by Fluor Marine Propulsion, LLC (FMP), a wholly owned subsidiary of Fluor Corporation. Naval Nuclear Laboratory personnel are FMP employees who work at four DOE facilities: Bettis Atomic Power Laboratory, Knolls Atomic Power Laboratory, Kenneth A. Kesselring Site, and Naval Reactors Facility, and at the U.S. Department of Defense-owned Nuclear Power Training Unit-Charleston. FMP employees also have an established presence at numerous shipyards and vendor locations. For nearly 70 years, the Naval Nuclear Laboratory has developed advanced nuclear propulsion technology, provided technical support, and trained world-class nuclear operators to ensure the safe and reliable operation of our nation's submarine and aircraft carrier Fleets. The Naval Nuclear Laboratory is a national asset solely dedicated to the Naval Nuclear Propulsion Program. We rely on the dedication and innovation of our nearly 8000 engineers, scientists, technicians, and support personnel. All candidates must be U.S. citizens. Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements for access to classified matter. FMP is a government contractor and maintains a drug free workplace and workforce. All candidates must be able to pass a drug test in compliance with FMP company policy and 10 CFR 707. Marijuana is a Federal Schedule I controlled substance and illegal under Federal Law. Therefore, FMP is required to test for marijuana. Fluor Marine Propulsion is an Equal Opportunity Employer (Veterans/Disabilities) committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by federal, state, or local law. Apply Now