Desktop Support II

Smith Seckman Reid, Inc
tuition reimbursement, 401(k)
United States, Tennessee, Nashville
Jan 07, 2025
Description A leading comprehensive engineering design and consulting firm, SSR provides innovative solutions for clients with facility and infrastructure challenges. To achieve client needs, SSR has multiple locations across the US. Working with a diverse group of individuals in a variety of markets, our team of experts partner with our clients to deliver advanced solutions that last. SSR is committed to providing opportunities and benefits to colleagues that promote living fully. Through various competitive benefits and programs available, SSR supports the health, well-being, and personal growth of its employees. SSR offers benefit options including medical, dental, and vision coverage, a generous contribution to employee-owned Health Savings Account, 401(k) with matching up to the full IRS maximum, tuition reimbursement, and a variety of other employee incentives and wellness programs. SSR is a 2019 A/E/C Building a Better World Award Winner which recognizes our commitment to community outreach and improvement. We feel that SSR is a great place, but don't take our word for it, See what our colleagues are saying at www.ssr-inc.com/life-at-ssr . Why Choose SSR? Look at our Twitter, Facebook and LinkedIn pages to discover more. We are Certified "Great Place to Work" http://www.greatplacetowork.com/certified-company/1001559 Description The Desktop Support II provides technical support to end users of local area network and workstations in multiple locations. Responds to, troubleshoots, and corrects issues related to local area network and workstations. Trains and assists Desktop Support I. Assists Network Administrator in any capacity needed. Essential Functions * Configures, installs, updates, and maintains Local Area Network software and hardware * Provides Helpdesk Tier I and Tier II level support of Windows Active Directory, Outlook, Microsoft Office, VoIP, TCP/IP, and remote access/VPN * Watches monitoring systems and escalates any warnings and alerts to the proper team members for resolution * Verifies and maintains iHelp tickets submitted within the company's ticketing system * Responds in a timely manner to the needs and questions of network users concerning operation and issues related to software and hardware * Provides user training on software applications and remote network accessibility * Organizes and maintains information concerning network and workstations * Supports software programs including but not limited to: Microsoft Office, Windows Server, Windows Professional, and security software * Supports hardware including but not limited to: Dell Servers, laptops and desktops, Tandberg Video Conferencing, mobile devices, Plotters, and Unified Messaging * Sets up, configures, and troubleshoots mobile devices, such as company tablets and cell phones * Helps define and design enhancements for the company's applications * Analyzes user requirements, procedures, and problems to automate or improve existing systems and reviews computer system capabilities, workflow, and scheduling limitations; may analyze or recommend commercially available software * Performs backup data retrieval as needed * Performs any other duties or responsibilities as assigned KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS: KNOWLEDGE * Thorough knowledge of Microsoft Office (i.e., Word, Excel, PowerPoint, and Outlook) and web browser applications * Thorough knowledge and familiarity with the internet * Knowledge of installation of Windows Operating Systems and software Knowledge of supporting computers, loading device drivers and configuring a stable system Knowledge of researching and trouble-shooting computer errors, blue screens, etc. * General knowledge of DNS and DHCP, as well as how to create file share structure * General knowledge internet protocol SKILLS and ABILITIES * Customer Focus - dedicated to meeting expectations and requirements of internal and external customers; acts with customers in mind and establishes relationships gaining their trust and respect * Interpersonal Skills - ability to interact positively and work effectively with other * Comprehension - ability to understand information, ideas, and direction presented in writing and/or verbally communicated * Written Communication Skills - ability to clearly deliver a message through written words using correct grammar, spelling, and punctuation * Speech Clarity - ability to speak clearly and in a common language so that others can understand you * Detail-Oriented - ability to achieve accuracy and thoroughness when accomplishing a task; pays attention to details and is able to understand what caused a certain outcome * Judgment and Decision-Making Skills - ability to make reasoned judgments that are logical and well thought out; constructively questioning and analyzing information in order to make the best conclusion * Technical Writing Skills - skilled in the area of summarizing or explaining technical information in a clear, concise, and accurate way, communicating the point intended MINIMUM QUALIFICATIONS: * Associates degree or equivalent experience * 5 years of IT Helpdesk or Desktop Support experience * A+ / NET + Certification * MCSE Certification or training preferred but not required PHYSICAL DEMANDS: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) * Frequently/extensively use a computer for several hours at a time * Occasionally move about inside the office to access computer equipment, outlets, etc. * Frequently be able to position self to set up/access equipment by standing and stooping * Occasionally be able to lift equipment of up to 50 pounds WORK ENVIRONMENT: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) * Indoors in a normal office environment with some exposure to excessive noise, darkness/poor lighting, fumes, or dust * Occasional overnight travel SSR is an Equal Opportunity / Affirmative Action Employer EOE Disability/Veteran Our mission is to make a positive difference for our clients, colleagues, and communities Recruiters or staffing agencies: SSR is not obligated to compensate any external recruiter or search firm who presents a candidate, their resume, or profile to an SSR employee without 1) a current, fully-executed agreement on file and 2) being assigned to the open position via HR Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)