Medical Program Assistant

University of Wisconsin Madison
$22.50 HOURLY
paid time off
United States, Wisconsin, Madison
21 North Park Street (Show on map)
Dec 12, 2024
Job Summary: This is a data-entry position that provides program support to the supervisory, administrative, and laboratory staff within Newborn Screening at the Wisconsin State Laboratory of Hygiene (WSLH). Responsibilities include but are not limited to: review of patient test requisitions and electronic orders; accurate entry of patient demographic information into the patient database; perform and document corrective actions to patient record; obtain missing demographic information; respond to requests for patient reports; assist with document control and archive functions; perform customer service; participate in the development of procedures and guidelines to improve administrative and/or operating effectiveness; other duties as assigned. Responsibilities: Performs administrative duties to support providers, staff, services, and unit programs. May serve as the primary contact or customer service representative and subject matter expert. Tracks, prioritizes, organizes, and completes multiple ongoing clinical, research or academic projects. Requires Health Insurance Portability and Accountability Act (HIPAA) and Personal Protective Equipment (PPE) knowledge or training. 20% Performs administrative tasks including telephone customer service, word processing, transcribing, filing, and calendaring 15% Acts as the primary liaison for providers or programs and refers stakeholders to providers, agencies, patients, and staff 60% Assists in coordinating the complex daily activities of providers or program(s) by entering information into databases, maintaining files and materials, and preparing reports 5% Identifies opportunities for program improvements and makes recommendations to the appropriate entities Institutional Statement on Diversity: Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals. The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world. For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion Education: Required H.S. Diploma or equivalent is required; additional education preferred. Qualifications: Required: -Excellent written and verbal communications skills -Ability to type 40 words per minute -Demonstrated ability to work in a team that performs complex daily activities Preferred: -1-2 years of customer service experience -Knowledge of HIPAA regulations -Previous experience with Epic Systems Beaker application -Minimum of 1 year of data entry experience Work Schedule: Monday through Friday 8:00 a.m. to 4:30 p.m. with weekend and holiday work is required on a rotating basis. Work Type: Full Time: 100% It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location. Appointment Type, Duration: Ongoing/Renewable Salary: Minimum $22.50 HOURLY Depending on Qualifications Minimum hourly rate is $22.50. Hourly rate is to be determined upon hire and dependent on qualifications. Employees in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and saving accounts; retirement benefits. Additional Information: -Handling of biological specimens is required. -As defined by the Americans with Disabilities Act (ADA), the employee must be able to perform the essential job functions as outlined in the position description with or without reasonable accommodation. A criminal background check will be conducted prior to employment. A typing assessment will be completed at the time of interview. WSLH does not sponsor work visas at the time of hire or anytime during employment for this position. All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility Form I-9. How to Apply: To begin the application process please click on the "Apply Now" button. You will be asked to upload a current resume/CV, a cover letter briefly describing your qualifications relevant to the position, and a document listing contact information for three (3) references, including at least one supervisor. If you have questions, you may email hrstaff@slh.wisc.edu or call Kelsey Bailey, 608-262-5594. Contact: Kelsey Bailey kelsey.bailey@slh.wisc.edu 608-262-5594 Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information. Official Title: Medical Program Assistant(HS009) Department(s): A52-WI STATE LAB OF HYGIENE/CLINICAL CHEM/NEONAT SCR Employment Class: University Staff-Ongoing Job Number: 309498-CP The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, click here If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/ Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment. The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7). The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.