IT Field Technician III

Coca-Cola Bottling Co. Consolidated
life insurance, paid time off, paid holidays, 401(k)
United States, North Carolina, Charlotte
Dec 12, 2024
Requisition ID:209430 Posting Locations: Charlotte Click here to view a Day in the Life of our Teammates! Our Secret Ingredient is our Teammates. We offer great rewards, competitive pay, career advancement and growth opportunities. Full Time Teammates are also eligible for: Paid Training Paid Time Off plus paid holidays 401(k) with Company matching on a dollar-for-dollar basis Employee Stock Purchase Plan (ESPP) Group Health Insurance - Medical, Dental, Vision & Disability Basic and Supplemental Life Insurance Refresh and Grow your Career with Us! Job Overview The IT Field Technician III will serve as the primary liaison for all information technology matters related to the successful functioning of operation technology (Production IT), support of all hardware and software needs, identifying and managing technical details necessary to successfully execute various incident response and production operations, and proactively identify technical solutions to maintain the efficient functioning of the Company's operations. This position will assist in ensuring quick service restoration of problems using fault management procedures and in the documentation of processes, procedures, and resolution information; play a key role in consulting and designing IT solutions with business partners, while delivering onsite and remote support across the organization. Duties & Responsibilities Assists Coca-Cola Consolidated personnel in person, telephonically, and electronically through entering and resolving technology incidents regarding IT hardware, software, networks, and processes. Perform, research, resolve, and respond to highly complex questions in accordance with current standards, support all field and production team functions. Provide timely and reliable technical support for a wide range of software/hardware including Microsoft, Apple, Lexmark, Lenovo, HP, Wi Fi, cellular devices, Kronos, network, and A/V systems. Provides hardware and software support for production and automated systems. This includes supporting third-party vendors in the installation, repair and modifications of IT equipment used to manufacture products. Includes assisting with evaluation of new systems and services in the plants and branch locations. Provides personal productivity hardware and software support to teammates including repair, installation, upgrades, vendor partnership, etc. Software support can include installation, problem investigation, resolution, configuration changes, etc. while ensuring compliance with security policies. Responsible for IT assets assigned to their territory including issuing, inventory, deployment, and maintenance. This includes life cycle planning and refresh of equipment and software. Observes problem trends to report on frequent issues. Document learnings and solutions in order to assist teammates with timely and consistent resolutions to frequently asked questions, intermittent system issues, full facility impact issues, etc. in order to improve the team's ability to respond quickly to needs. Knowledge, Skills, & Abilities Strong knowledge of Microsoft productivity tools (Office365, Word, Excel, Outlook, PowerPoint and Teams). Prior experience setting up, installing, cabling, and maintaining personal productivity, manufacturing IT and local area networking equipment. Ability to juggle multiple high priority matters and to be adaptable in dealing with change in a pro-active and positive manner A highly motivated individual with drive for results, a strong attention to detail, and customer service-oriented attitude. Strong personal character with discretion in handling confidential / private information Minimum Qualifications Bachelor's degree, or equivalent combination of education and experience 4+ years of IT and/or experience including supporting hardware and software Valid driver's license required Preferred Qualifications Bachelor's degree in Computer Science Work Environment Full-Time Office environment #LI-MP1 As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status..