IT Support Specialist II

Texas Tech University
United States, Texas, Lubbock
Dec 12, 2024
Lubbock IT Support Specialist II 39665BR TTUS Institutional Advancement Position Description The IT Support Specialist II's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of software applications, customized applications, and websites, etc. About the University Established in 1996, the Texas Tech University System is one of the top public university systems in the nation, consisting of five universities - Texas Tech University, Texas Tech University Health Sciences Center, Angelo State University, Texas Tech University Health Sciences Center El Paso and Midwestern State University. Headquartered in Lubbock, Texas, the TTU System is a more than $3 billion enterprise focused on advancing higher education, health care, research and outreach with approximately 21,000 employees and 63,000 students, more than 400,000 alumni, a statewide economic impact of $16.4 billion and an endowment valued at $1.7 billion. In its short history, the TTU System has grown tremendously and is nationally acclaimed, operating at 24 academic locations in 20 cities (18 in Texas, 2 international). In addition, the TTU System is one of only nine in the nation to offer programs for undergraduate, medical, law, nursing, pharmacy, dental and veterinary education, among other academic areas. Major/Essential Functions Oversee all technical support calls. Assist with all future technical projects, hardware and software upgrades for the department. Oversee inventory and tracking for department. Assist with all Security, OS, and driver patches and updates for department. Manage and deploy the departmental OS Image during yearly departmental hardware refreshes. Monitor and participate in relevant listservs, training opportunities, user groups, publications and professional groups to maintain a strong knowledge of developments in the fields of technology support and security. Must obtain all certifications as needed. Live and promote the values of TTUS: People First Integrity Community Respect *Exemplary Service. Intermediate level analytical skills, including process description, logic, problem diagnostics, and problem solving. Technical background with Microsoft and Apple operating systems. Experience troubleshooting Microsoft and Adobe software. Experience supporting networked printing and scanning solutions. Required Qualifications Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus one (1) year related full-time paid experience OR a combination of related education and/or experience. Applicants for this Security Sensitive Level II position will be subject to a criminal background check and must pass a drug and alcohol test after a conditional offer of employment has been extended, but before employment can be confirmed. Preferred Qualifications Experience using Microsoft Imaging and Deployment solution. Experience managing security and access rights of users through Microsoft Active Directory. Experience scripting with MicrosoftPowerShell. Microsoft or CompTIA entry level certifications. Dell Support Technician Certification. Safety Information Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees. Does this position work in a research laboratory? No Required Attachments Cover Letter, Professional/Personal References, Resume / CV Job Type Full Time Pay Basis Hourly Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan by visiting www.depts.ttu.edu/hr/payplan. Travel Required None Shift Day Schedule Details 8-5 M-F Grant Funded? No Job Group General IT/Computer/IT EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran. Air Force Specialty Code 33S4 Army Military Occupational Specialty Code 255A, 255S, 25B Marine Military Occupational Specialty Code 0681, 8055 Navy Enlisted Classification Code All IT NEC's