CX Solutions Manager

Sonepar Management Group (SMG) supports our Sonepar brands (i.e. operating companies) in the US through a shared services model. These services include, but are not limited to: human resources, finance, digital enterprise, supply chain, vendor relations, marketing, legal, and communications. The SMG teams enable our brands to do business in their local regions while taking advantage of the scale and collective resources of a global enterprise.

SMG fosters an inclusive and supportive culture. We offer leadership and development programs to help you reach your career goals. Our associates share in our collective achievements, and we firmly believe that Sonepar is "Powered by Difference." By driving technology and innovation, enabling paths to success, and caring about our people and their families, we have built a workplace where you can build a fulfilling career.

Join OurTeam as theCX Solutions Manager

We are seeking a strategic leader to join our team as the CX Solutions Manager.In this pivotal role, you will be a key contributor within the US digital enterprise responsible for shaping omni-channel products for the local US and SPARK global platform.

What You Will Do:

As Solutions Manager (SM), you are the product subject matter expert and own the product on behalf of the company and its operating companies. You will be a key partner of the business owner, together responsible for ensuring that the product creates value for customers and associates.

• Define business model and product vision following customer's and operating companies' needs.
• Refine product roadmap and backlog
• Initiate, monitor, and own features
• Provide subject matter expertise and guidance
• Collaborate with cross-functional teams in agile ceremonies to ensure US requirements are met.
• Ability to navigate the organization and manage senior business owners and senior stakeholders
• Responsible for ensuring the product has measurable KPIs to ensure that what is being built is providing the expected value for all stakeholders

What You Bring:

• Education: Bachelor's Degree in information systems, Business, or equivalent
• Experience:3 + years of digital experience, 2+ years of product management experience, and 3+ years of distribution industry experience
• Knowledge:Experience and familiarity operating with Agile Scrum Development teams. Strong background in owning a portfolio of solutions and driving adoption within the business
• Communication Skills: Strong written and verbal communication skills, including technical writing skills. Excellent client-facing and internal communication skills.
• Certification: Scaled Agile Framework (SAFe) certification (preferred)
• Work Authorization:Must be a United States Citizen
• Travel:Ability to travel potentially entails up to 50% mostly domestic (overseas and domestic)

Compensation: $125,000 - $145,000 annually

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What We Offer You

We offer great family-friendly benefits to full-time associates:

We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

Learn More About Us

Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we're "Powering Progress for Future Generations."

https://www.youtube.com/@sonepar-usa

https://www.linkedin.com/company/sonepar-usa/mycompany/verification/

https://www.facebook.com/SoneparOfficial/

https://www.instagram.com/soneparusa/

Learn more about us and our Sonepar family of brands: https://www.soneparusa.com/us-en/about-us

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or emailrecruiting@sonepar-us.com.