Sr. Software Engineer

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Docusign's Cloud Automation team is looking for an enthusiastic, self-starting, versatile Sr. Cloud Software Engineer to join our growing team in supporting Docusign's multi-Cloud platforms. The ideal candidate has extensive experience managing enterprise cloud environments, with a deep understanding of cloud fundamentals to ensure high availability and reliability. They excel in Infrastructure-as-Code (IaC) practices, are skilled in implementing robust security controls, and have expertise in monitoring and maintaining the health of complex cloud ecosystems.

To be successful in this role, the candidate must embrace DevOps/GitOps practices and have a deep passion for automation. We are looking for someone who can help us optimize multiple Azure tenants as part of a multi-year migration from on-prem. An ideal candidate is highly motivated and able to lead project initiatives with minimal guidance from lead engineers.

This position is an individual contributor role reporting to the Senior Manager, Cloud Automation.

Responsibility

• Plan and implement system and network architectures

• Write Infrastructure-as-Code automation to manage and deploy infrastructure in the cloud using technologies such as Azure DevOps, Terraform, AZCLI, Python, Ansible and PowerShell

• Work with engineers to understand and provide guidance around hosting, security, performance, and deployment requirements

• Perform proactive and reactive vulnerability remediations and work with security teams to further Docusign's security posture in Azure

• Review resource utilizations and perform optimizations to keep environment running healthy

• Perform proactive and reactive vulnerability remediations

• Manage Azure Compute resources with high availability across multiple zones and regions

• Deploy Azure networking resources such as Load Balancers, Application Gateways, Virtual Networks, UDRs, and more

• Monitor services and instrument telemetry where needed

• Provide off-hours production support as required

• Assist with DevOps related tasks such as enhancements to CI/CD pipelines

• Support Kubernetes environments and help migrate legacy solutions to containers

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Bachelor degree in Computer Science, Engineering or related discipline
• 8+ years of experience performing System Engineering related responsibilities
• 5+ years of experience in advanced scripting and automation
• 5+ years of experience managing resources in a cloud-based server environment
• 3+ years of experience implementing and managing IaC solutions

Preferred

• Azure Certifications (AZ-104) and Terraform Certification (Terraform Associate)
• Expertise in scripting using bash, PowerShell, Ansible and/or Python
• Strong understanding of networking and troubleshooting through various OSI layers
• Experience with AWS and GCP
• Experience with containerization technologies (Kubernetes)
• Solid understanding of how to work incidents to resolution with minimal impact along with automating self-healing solutions and driving RCA's
• Knowledge of various incident management processes
• Experience with monitoring and telemetry software such as Grafana, and Prometheus
• Strong people skills, team orientation and a professional yet fun attitude, with a willingness to mentor less senior engineers
• Intellectual curiosity, along with excellent problem-solving and quantitative skills, including the ability to disaggregate issues, identify root causes and recommend solutions
• Familiarity with constructing and managing immutable infrastructure
• Ability to perform in a fast paced and dynamic business environment

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $151,800.00 - $245,150.00 base salary

Washington and New York (including NYC metro area): $145,800.00 - $214,350.00 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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