Front Office Supervisor

Texas Oncology is looking for a Front Medical Office Supervisor to join our team! This position will support the Medical Oncology Department at our 2410 Round Rock Avenue #150 location in Round Rock, Texas. Typical work is Monday through Friday, 8:30a - 5:00p.

Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

Why work for us?

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

What does the Front Medical Office Supervisor do?

Responsible for the coordination and operation of the Front Office functions at multiple locations. Acts as liaison with physicians, patients and other office staff. Responsible for assisting in the development of and administration of office policies and procedures. Supervises and coordinates front office staff activities and responsibilities. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

The essential duties and responsibilities:

• Oversees all front office functions. Recruits, hires and supervises front office staff in addition to developing and attaining performance goals and objectives. Evaluates performance and recommends merit increases, promotions, and disciplinary actions. Provides assistance and coverage for front office functions as required.

• Prepares and conducts training sessions with staff regarding coding, accurate charge entry, and other front office functions.

• Develops and maintains a professional department that assists the organization toward its goal of improving cost-effectiveness of health care delivery.

• Acts as liaison between physicians, administration, and business departments.

• Coordinates office procedures with front office, medical staff, and billing office to ensure smooth flow of information within departments.

• Participates in the completion of month-end close checklist for all assigned items to ensure meeting or exceeding corporate timelines.

• Implements and complies with Company Reimbursement Policies and Procedures to maximize efficiency.

• Reviews all attorney requests and records to ensure proper authorization has been obtained and all documentation is present.

• Oversees insurance verification process, in addition to patient financial counseling to ensure patients are apprised of financial obligations.

• Ensures that authorizations are obtained in a timely manner.

• Reviews posting of charges from encounter forms and hospital charges within 24 hours. Reviews daily encounter forms for completeness and accuracy, following up with appropriate person(s) to obtain complete information.

• Maintains knowledge of current health care and billing trends and practices.

• Supervises the daily activities of front office staff.

The ideal candidate for the position will have the following background and experience:

• High school diploma or equivalent.

• Seven years of medical office experience.

• Minimum of one year of supervisory experience.

• Knowledge of governmental, legal and regulatory provisions related to collection activities.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients and the public.