Electronic Banking Specialist

Peapack-Gladstone Bank is a well-recognized, high-performing boutique bank; a leader in wealth, lending and deposit solutions, capable of providing the most sought-after products and services that fulfill all of our clients' needs. We offer an innovative approach to private banking to help clients establish, maintain and expand their legacy.

What makes Peapack-Gladstone Bank different from our competition? We are an institution that's over 100 years old that has always believed in putting the well-being and needs of our employees and our clients first. We are proud to be recognized for the sixth consecutive year, by American Banker as one of the 'Best Bank to Work For' across the nation. Our secret sauce in one word is our 'culture'. We value a diverse, equitable, inclusive and safe workspace. Our one-team culture goes to great lengths to show all employees that they are valued members of the team. We treat each other as family, and as such, communicate throughout the Bank in a transparent and frequent manner, respect and value feedback from all levels and operate with a philosophy of hospitality and general human kindness.

There are multiple way to build relationships and get involved; from joining one of our Cultural Ambassador Sub-Committees focused on our Wellness, Employee Fun, Diversity & Inclusion, or Environmental Awareness, to involvement in multiple community service activities through our Volunteerism outreach, to joining LIFT (a committee focused on enriching the lives of women - Leading Inspiring Females Together). Said quite simply, the culture is amazing!

Electronic Banking Specialist

Position Overview:

The Electronic Banking Specialist is responsible for providing exemplary service and various back-office processing of electronic banking functions that may include; but are not limited to, research requests, ACH transactions including returns and adjustments, remote deposit capture, debit card maintenance, Reg E disputes, online and mobile banking support and maintenance, fraud monitoring and core system maintenance. The Electronic Banking Specialist is also responsible for supporting Treasury Management, Platinum Services and other business lines of the institution.

Responsibilities:

Qualifications:

• High school diploma or equivalent required.
• Bachelors degree or college coursework preferred.
• ACH knowledge and/or certification preferred.
• Knowledge of Real-Time Payments including Zelle and The Clearing House RTP Network
• Minimum of 1-2 years of related electronic banking experience.
• Working knowledge of regulations and procedures as they pertain to banking, electronic banking.
• Good oral and written communication skills.

Desired:

• Provide the highest level of quality service for internal/external customers; respond to customers' needs, questions and concerns in an accurate, effective and timely manner.
• Exercise good judgement, maintain a positive attitude, discretion and initiative in servicing customers.
• Have a "one team" mentality and adhere to the banks core principals.
• Prioritize work, meet deadlines, achieve goals and maintain a professional composure while working under pressure in a complex environment.
• Quickly make decisions, applying skills learned while being accountable for accurate daily work.
• Detail oriented with strong organizational, problem solving, data review and time management skills; with the ability to manage multiple assignments, and reporting requests ensuring that priorities are set and commitments and deadlines are met, with minimal supervision.
• Contribute to the success of the department with willingness to cross train and share in the department responsibilities.
• Effective oral and written communication skills with the ability to communicate over the phone, in person and via e-mail.
• Proficient use and understanding of Jack Henry and MS office practices (Word, Excel, Outlook), with the ability to learn and adapt to new technologies.
• Perform other related electronic banking duties as assigned.
• bi-lingual a plus.

Benefits

Peapack-Gladstone Bank offers medical, dental, and vision coverage to full-time employees, in addition to a competitive PTO package and 401k match.