Manager, Program Effectiveness

Manager, Program Effectiveness - District Office

• Facilitate evidence-based decision-making college-wide by advising and supporting leader, faculty, and employee analysis of data intentionally designed to measure the effect of a planned change to instruction or operations in comparison to previous results; support the use of observed results to determine next steps to improve operational excellence. (Check, Act)
• Support leader, faculty, and employee analysis of quantitative and qualitative data to evaluate the effectiveness of and to identify prospective improvements to instruction or operations. Lead efforts to ensure alignment of outcomes, assessment data, and planned improvements. Facilitate design and development of data reports. (Data, Plan, Do)
• Support maintenance of the college framework (program review) for evaluating instructional and support service program vitality. Facilitate leader, faculty, and employee evaluation - using the Data Plan Do Check Act process - of various program resources and essential functions. Assist with the documentation of evaluations in the established, institutional format(s).
• Lead college-wide efforts and culture to document continuous improvements in established, institutional formats (ImprovE) to support development and continued growth of the college-wide knowledge base of effective practices for instruction and college operations.
• Counsel leaders, faculty, and employees across instructional and support service programs regarding the development of assessment and evaluation methodologies that incorporate direct and indirect and formative and summative assessment strategies aligned to outcomes. Facilitate the application and use of assessment theory and practice to support development, implementation, and use of assessment instruments such as objective test questions, performance rubrics, benchmark testing, surveys, or interviews. (Assessment Methodology)
• Advise leaders, faculty, and employees across all instructional and support service programs regarding the development and maintenance of student/stakeholder-centered outcomes that reflect the purpose and goals of the program. (Outcomes)
• Develop and deliver multi-modal training, professional development, and college-wide communications regarding continuous improvement, assessment, data analysis, evidence-based decision-making, and related topics and technologies. May include but not be limited to support documents, departmental website/pages, user manuals, instructor-led sessions both face to face and online, and automated asynchronous instruction delivered via the Human Resources Organizational & Talent Development (HR OTD) learning management system. May include collaboration with leaders, HR OTD, Center for Excellence in Teaching & Learning (CETL), and Instructional Innovation and Support (IIS).
• Facilitate college-wide Program Effectiveness Committee(s) to provide College-wide leadership regarding institutional effectiveness and continuous improvement for all instructional and support service programs.
• Facilitate internal, department strategic planning, outcomes assessment, and effectiveness.

• Serve as liaison between leaders, faculty, and employees and Coordinator Institutional Effectiveness regarding college-wide use of program effectiveness related software solutions such as primary and secondary assessment, continuous improvement, and survey administration.
• Collaborate with any internal or external College constituents or groups as needed or requested as a subject matter expert regarding assessment, program effectiveness, or continuous improvement related needs, trends, or issues; specifically includes serving as ex-officio member or guest of advisory committees for instructional programs.
• Represent the College at professional meetings and conferences related to assessment, accreditation, evaluation, research, and research methodologies.
• Facilitate college efforts to document compliance with institutional effectiveness-related accreditation requirements including but not limited to Institutional planning, administrative effectiveness, student achievement, student outcomes for educational programs, student outcomes for general education, student outcomes for academic and student services, and program content. Support on-site visit(s) for institutional and/or programmatic accreditations.
• Support College-wide development, implementation, and integration of Quality Enhancement Plan assessment, data collection, and documentation plans.
• Other duties as assigned.

• Knowledgeable of instructional design and educational measurement/evaluation concepts and methods related to direct and indirect assessment of instructional programs including but not limited to: test/item construction, rubric-based assessment, survey development, and curriculum development and mapping.
• Knowledgeable of quantitative research concepts and methods including research design, sampling methods, descriptive and inferential procedures and applications, data analysis and interpretation, and data visualization and communication techniques.
• Knowledgeable of qualitative research concepts and methods including research design, data collection methods (focus groups, semi-structured interviews), textual and qualitative data analysis and interpretation, and data visualization and communication techniques.
• Knowledgeable regarding local, state, and other requirements for academic and technical curriculum, program development, assessment, and accreditation including THECB guidelines and manuals (ACGM, WECM, GIPWE), Texas State Administrative Code pertaining to higher education, and programmatic accrediting agencies.
• Knowledgeable regarding institutional accreditation principles, policies, requirements, and processes related to assessment, institutional effectiveness, and maintenance of instructional programs.
• General knowledge of project management practices with ability to prioritize and assign work to direct- and indirect-report colleagues.
• Knowledgeable of and committed to the philosophy of a comprehensive community college, the College's values and institutional goals, and student success.
• Skilled innovator that thinks critically and problem-solves to identify and to implement improvements across areas of responsibility.
• Ability to communicate effectively with diverse constituencies at all levels of the institution and in interpersonal relationships in written, oral, and visual formats, including public speaking and presentations. Ability to foster college-wide partnerships and collaboration to achieve goals and outcomes.
• Skill and ability to work collaboratively in an open office environment and to lead and to support others adapting to change that requires continuous learning, initiative, and problem-solving.
• Intermediate skill using a variety of software solutions including but not limited to Outlook, Word, Excel, PowerPoint, Teams, Planner, SharePoint, Adobe DC, Banner to manage communications, documents, knowledge, and data.
• Knowledgeable of data security practices and policies, including FERPA, necessary to protect sensitive or confidential information from intentional or unintentional disclosure.

• Earned Master's in academic, education or technical field.

• Earned Master's or Doctorate in educational research, curriculum development, instructional design, higher education leadership or related field.

• 3-5 years of experience in an educational and instructional environment

• 3-5 years of experience with assessment and continuous improvement in a community college, e.g. faculty, department chair, or assessment manager/asst. director/director.

Salary Grade: 118

Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary Schedule

Requisition Number: req5587

Posting Close Date: 1/17/2025