Field Software Engineer

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale - unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data - securing and protecting private information more effectively - Elastic's complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role:

The Field Engineering team is responsible for developing and maintaining a custom platform centered on customer content (knowledge base, training docs, etc), GenAI assistants and technical support cases. Internally our applications use Elasticsearch (of course, right?), where we are putting SEARCH at its core to tackle problems at an enterprise-level scale. Using data from across the business, we are personalizing the experience for our customers and internal collaborators more than other out-of-the-box platforms. We process hundreds of cases a day, automatically analyzing for known issues, process global case routing, content management, and so much more.

Are you a developer looking to make a difference? This is a perfect opportunity to join a team that is doing that every day.

What You Will Be Doing:

• Develop frontend and backend code (depending on the use case), mostly in Typescript, Node.js, and React. This can vary by project and/or developer affinity during the planning cycle
• Team up with other Software Engineers to assist with clarifying requirements, functional design, development, and maintenance of platform enhancements
• Work directly with collaborators to understand technical implementation details and assist with enablement content
• Working on multiple software projects, sometimes simultaneously
• You will assist in fixing internal issues with our platform

What You Bring:

• 2+ years of industry experience in a full-stack or DevOps role working with Cloud technologies.
• Being adept at handling cross-team partnerships and developing relationships for cross-team collaboration
• Motivation to find and address the root causes that detract from supporting our collaborators, independently or with a team!
• Empathy for those using the tools and services that we build and maintain

Bonus Points:

Distributed systems design and development (Typescript, Node.js, React)

3rd party Cloud hosting services (GCP, AWS, Azure)

Serverless infrastructure

Open-source Software

Source control & code management (GitHub)

Containerisation & Orchestration (Helm, Kubernetes, Docker)

Continuous integration and build systems

Previous experience integrating with Salesforce a plus

Previous Elasticsearch experience (recommended)

Has prior experience building and operating Department of Defense (DoD) Impact Level 4 or above cloud service environments, and/or

Is eligible to work in Department of Defense (DoD) Impact Level 4 or above cloud service environments

Additional Information - We Take Care of Our People:

As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws; view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People's Republic ("DNR"), and the Luhansk People's Republic ("LNR"). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

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Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

The typical starting salary range for this role is:

$94,300-$149,200 USD

The typical starting salary range for this role in the select locations listed above is:

$113,300-$179,200 USD