New

Retail Store Associate

Goodwill Western Missouri and Eastern Kansas

United States, Missouri, Kansas City

Jan 10, 2025

Summary/Objective

Reporting to the General Manager, the Retail Store Associate is responsible for completing duties as assigned according to production and workflow standards, as well as ensuring a positive customer experience in both the front and back of the store.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operational

Able to stock 1 hardlines cart per 15 minutes and/or stock 1 z-rack per 15 minutes o Associates are expected to reach position metric four weeks after training ends
Maintaining appropriate security of cash and donated goods
Operate register, as directed
Complying to Agency policies and procedures
Ensuring a high level of customer service both front and back
Performing duties according to safety expectations and procedures
Ensuring the physical safety of the back room and sales floor
Communicating safety issues and concerns to ensure quick resolution
Ability to operate a cash register and POS system
Ability to count change, count down cash drawers and complete accompanying paperwork
Greeting customers and accepting donation and issuing receipts
Operating a hand stacker and pallet jack
General store upkeep including but not limited to sweeping, mopping, glass cleaning, and bathroom maintenance.

Production

Ensuring quick placement of high-quality, processed goods to the sales floor
Assisting to meet production numbers as set by divisional management
Ensuring loss prevention and process flow guidelines are followed
All other duties as assigned by the General Manager

Work Environment

This job operates in a retail environment with merchandise displays and items available for purchase in inventory.

Physical Demand

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate verbally and apply active listening skills. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work/Travel

This is a non-exempt position. Hours vary based on the needs of the business which includes nights, weekends and holidays. Full-time positions are scheduled 30-40 hours per week, part-time positions are scheduled 16-24 hours per week.

Qualifications

The Retail Store Associate will be a proven leader with the following:

Experience in customer service preferred
Comfort with handling cash and operation of a cash register
Understanding of the importance of the donor process and how it supports the mission
Ability to perform job duties safely
The incumbent should have at least 6 months of work history, unless this is their first job
High school diploma or equivalent is not required.
Operation of the hand stacker will require the ability to become certified in its operation

Competencies and Values

Every leader must demonstrate these competencies:

Achieves:

Accountability
Initiative
Mission Focused and Financially Aware
Functional Expertise Develops:
Collaboration/Builds Relationships
Organizational Sills/Planning/Project Management
Develop Self and Others

Leads:

Adaptability/Leading Change
Communication
Innovation/Strategic Vision
Problem Analysis/Decision Making Character:
Integrity
Interpersonal/Emotional Intelligence

We allow our values to guide our actions:

Lead: Everyone has value - Help them find it and celebrate it
Grow: Learn constantly and strive continually to better ourselves
Partner: Be good citizens, maximize the value of donations, and support sustainability
Innovate: Always seek new and better ways to accomplish our mission
One Agency: Work collaboratively to build a legacy from which future generations will benefit

All employees should be instilled with and demonstrate an appreciation of the value entrusted to us by the community through donated goods.

AAP/EEO Statement

Goodwill of Western Missouri and Eastern Kansas is an equal opportunity employer.