Associate Claims Examiner - Remote

Symetra has an exciting opportunity to join our team as anAssociate Claims Examiner!

About the role

As an Associate Claims Examiner, you will provide claims assistance to our customers. You will be responsible for researching, recording, and reporting findings from death master file (DMF) monthly runs across both life and retirement divisions. You will maintain individual life waiver of premiums, individual disability income, and various accelerated benefit reports and databases.

As an Associate Claims Examiner, you will also prepare verbal and written communication for initial death claims and follow-up claim communications for our customers. You will act as an accuracy check for keying of ACH payments to customers and maintain both ingoing and outgoing communication coordination.

What you will do

• Prepare written communication for death claim notifications in two or more divisions
• Aid with written and verbal communication with our customers
• Serve as backup to claims examiners on telephones
• Maintain individual life waiver of premium, individual disability income and various accelerated benefit reports and databases including monthly reviews and administration
• Perform peer reviews for staff
• Support Retain Asset Program and service as primary EFT Table N Entry coordinator
• Ensure compliance with internal and external regulations and maintain accurate and timely records
• Assist with or serve as back-up for monthly death master file review for IA, Deferred and Life products. Review will include researching and confirming deaths and instituting set up process

Compensation

Hourly Range: $20.00-27.64 plus eligibility for annual bonus program

Why Work at Symetra

Here's what some of our employees have to say about why they work at Symetra:

"At Symetra, you will find an environment where leaders, peers, and subordinates all work together. A place that values all your skills, whether academic, personal, or functional."Alex A. - Corporate Records Manager

"We're big enough to make an impact on the country, but small enough to care and know who you are and what you're contributing to the organization. All new ideas are welcome!"Stephanie F. - VP Customer Service & Operations

What we offer you

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out ourSymetra Benefits Overview

Your experience and skills

• High School Diploma required; College degree or equivalent experience preferred
• 1-year of customer service experience
• Insurance industry experience preferred
• Strong oral, written and interpersonal communication skills
• Ability to learn quickly in a fast-paced environment
• Comfortable adapting to changes in priorities and work volumes
• Demonstrated customer service orientation
• Strong attention to detail, quality, and accuracy
• Basic understanding of computer applications and data entry
• Self-starter
• Good organizational skills

We empower inclusion

At Symetra, we're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our effortshere.

In a complex industry, we strive for clarity.

Symetra is a dynamic and growing financial services company with 60 years of experience and customers nationwide. In our daily work delivering retirement, employee benefits, and life insurance products, we're guided by the principles of VALUE, TRANSPARENCY AND SUSTAINABILITY. That means we provide products and services people need at a competitive price, we communicate clearly and honestly so people understand what they're getting, and we build products that stand the test of time. We work hard and do what's right for our customers, communities, and employees. Join our team and share in our success as we work toward becoming the next national player in our industry.

For more information about our careers visitwww.symetra.com/careers.

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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