Solutions Engineering Leader - Amazon

Amazon is a global technology powerhouse, renowned for its relentless innovation and customer-centric approach. Founded as an online bookstore, Amazon has evolved into the biggest Hyperscaler in the world with a presence in e-commerce, cloud computing, digital streaming, and artificial intelligence. The company's expansive operations include a vast network of fulfillment centers, corporate offices, and technology hubs that serve millions of customers worldwide. Amazon's mission is to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online. This mission drives Amazon's commitment to offering the widest selection of products and services at competitive prices, backed by exceptional customer service and cutting-edge technology.

Amazon's expansive corporate IT and campus infrastructure is a vast network that underpins the operations of one of the world's most innovative and fast-paced companies. Amazon's global corporate environment spans thousands of facilities, including offices, data centers, and research labs, all connected by cutting-edge technology designed to enable seamless communication, collaboration, and productivity. The sheer scale of Amazon's infrastructure demands robust, scalable, and highly reliable solutions that can keep pace with the company's relentless drive for excellence and innovation.

As a Solutions Engineering Leader:

• You will provide technical direction and business guidance to the Amazon Account team for the Corporate IT and campus environment while leading a team of best-in-class Solutions Engineers.
• You will drive revenue through account planning, resource planning and allocation.
• You will actively develop and maintain the engineering team strategy and continually seek creative methods for improving team performance.
• You will help meet operational revenue goals by driving creative programs and leading day to day activities.
• You will lead and grow Solutions Engineering team talent and expertise while working with the Client Exec (CE) and Account Managers on an account strategy plan by compiling SE feedback and adding knowledge of market trends and demand.
• You will create a technical resource plan for the business and collaborate with CE to prioritize and target team opportunities and review quantitative information to identify and explain trends.
• You will understand mechanisms for establishing team capacity, improving team performance and align resources to deliver on commitments and get results.

• Team and Technical Leadership

As a player-coach, lead and mentor a team of dedicated Solutions Engineers, fostering a culture of collaboration, innovation, and accountability. Share vision, clarity of purpose and help remove hurdles.

• Technical Strategy

Develop a deep understanding of Amazon's current and future architecture. Co-create, Co-develop and Co-innovate with Amazon on strategic engineering initiatives to enhance the efficiency, safety, and scalability of the global fulfillment centers and associated subsidiaries. Find opportunities for automation | programmability, and advanced technologies to drive operational excellence.

• Cross-functional Collaboration

Collaborate closely across the Amazon teams to understand business needs and translate them into engineering solutions. Build and expand on strong partnerships across Amazon (Engineering Leadership, Principal Architects, key decision makers) and Cisco (BU executives, Engineering key collaborators) to drive alignment and achieve common goals.

• Continuous Improvement

Lead continuous improvement initiatives to optimize existing processes and methodologies. Offer solutions, not problems. Take calculative risks and learn from mistakes. Stay relevant, constantly evaluate and be a change agent.

• Lead by Example

Foster a culture of curiosity, ownership, customer obsession, results oriented and earning trust by listening, speaking candidly, and treating everyone with respect. Maintain a safe and healthy environment.

You will be working with the best-in-class Technical Sales team for one of the biggest Hyperscalers | Cloud Providers in the world - Amazon! You will collaborate and partner closely with the Amazon Client Director, Client Execs, Technical Account Managers, Solutions Engineering Leaders, Solutions Engineers, Specialists, BU teams (Leadership, Product, Engineering), Services Sellers, CX Delivery teams, Partners and ASP-Web colleagues - to name a few!

You know how to establish collaborative relationships built on trust and commitment and develop relationships at multiple levels within Amazon; understand Amazon's business model to help them identify an architecture and/or solution that provides return on investment. You have a sophisticated understanding of industry trends, including products and solutions - existing and new. You can articulate trade-offs between Cisco and competitor products.

If you are passionate about technology, innovation, and driving operational excellence, we want to hear from you! Apply now and take the next step in your engineering leadership career by working in a role that will allow you to work on the exciting responsibilities listed below:

• Develop team members' capabilities in support of individual career goals and team objectives
• Drive account and resource planning for the team and actively collaborate with the Client Exec (CE) to supervise plans and course correct as needed
• Communicate a clear vision and strategy for the account that inspires and empowers the team to perform within a common framework
• Able to get things done without direct line authority; able to exercise personal influence, resolve conflict, and bring about required behaviors
• Translate Cisco's vision for the future into a compelling value proposition for the team
• Build the capabilities needed to deliver the team's short- and long-term goals, including identification and development of a strong pipeline of the best talent from both internal and external pools
• Support team members by providing transparency and information during organizational changes
• Clearly and succinctly convey information and ideas, including expert executive communication and presentation skills.

• Bachelor's degree or equivalent experience in Engineering | Science or related field
• 7+ years of related presales and/or engineering experience with proven experience in engineering leadership roles
• Strong technical background in one or more of the following areas of technology - Enterprise Networking, Security, Wireless, SDWAN

• Understanding of automation | programmability a plus
• Advanced degree a plus
• Demonstrated ability to lead cross-functional teams, get results, and manage complex engineering projects.
• Excellent communication, interpersonal, and problem-solving skills.
• Commitment to continuous learning and staying abreast of industry trends and standard methodologies.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

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So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco