Re-engineering Process Senior Manager, SVP

The Re-engineering Process Senior Manager is part of a small team accountable for the end-2-end process redesign of our current Production Verification Testing and Demo account processes.

The role will help develop, own and operate the end-2-end business process, cross-discipline, and across the Services business. The 'What' is to fundamentally change the account opening, client definition mapping, reconciliation and proofing of test/demo accounts that are managed today.

In parallel, the role will work closely with 1st, 2nd and 3rd lines of defense to ensure the right controls are built and managed to support the new process and put in place automated and simple process to manage the interim state.

Successful outcomes will ensure we can safely execute deployments of new business capabilities and improve tooling to support sales in demonstrating our offerings to clients. The role will influence and drive multiple teams across the Services Organization. An In-depth understanding of how Services operates will contribute to achieving the objectives of the function.

A good understanding of the Services industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. The role requires thorough understanding of strategic direction of the Services group, combined with a solid conceptual and practical grounding in both the area of expertise supporting the current processes and related subject areas. Excellent communication skills are required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary.

The successful candidate will be responsible for executing functional strategy working across product, technology and operations. The role will be accountable for end results, budgeting, planning, policy formulation and contribution to future strategy. Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

A direct report to the Director responsible for the End-2-end business process re-engineering deliverables and an integral member of the functional leadership team within Services

Responsibilities:

• Responsible for scoping, directing & managing a portfolio of process improvement/reengineering projects within or across businesses.
• Develop and executes influencing strategies to build & increase buy-in and business leadership support.
• Accountable for achieving measurable and sustainable operational efficiency results, and consequently, financial benefits. Accountable for staff's bench strength; provides technical expertise, and overall expert advice (technical, functional, change management, linkage to systems redesign efforts, etc).
• Interface with business, key stakeholders, champions & reengineering leadership. Proactively communicates with senior leadership.
• Identify potential re-engineering targets based on priorities for the management and global strategy.
• Engage senior process owners for each project, locally or globally as required.
• Shape large re-engineering programmes of projects, define business cases and gain stakeholder buy in for projects.
• Form project teams and create documentation to deliver re-engineering projects.
• Run re-engineering workshops, pilots and other delivery activities.
• Educate teams in re-engineering tools, techniques and principles.
• Execute communication campaign to senior stakeholders across all impacted areas.
• Maintain accurate documentation including plans, financials and control points for each project.
• Create and maintain analysis supporting re-engineering projects.
• Direct analysis resources to deliver project related supporting material.
• Assist business managers to identify where saves have been achieved and ensure that headcount saves are realised.
• Work with cross-business teams to ensure communication is effective and achievements are communicated in a streamlined fashion.
• Educate other teams in re-engineering principles.
• Provides governance oversight for programmes of re-engineering.
• Engage partner organisations where appropriate to continue to raise awareness of re-engineering principles.
• Conduct training for senior staff in re-engineering tools, techniques and principles via workshops and formal training sessions.
• Influence re-engineering strategy and execution globally, including continually improving toolsets, etc.
• Develop and execute influencing strategies to build & increase buy-in and business leadership support.
• Accountable for achieving measurable and sustainable operational efficiency results, and consequently, financial benefits.
• Management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
• Perform other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years Banking experience.
• Advanced level experience in a related role with extensive experience in business, functional and people management.
• Experience delivering re-engineering in a complex, multi-national banking environment.
• Experience working within a Lean organisation.
• Knowledge of re-engineering tools, principles and application.
• Ability to lead and motivate diverse teams in multiple locations, including senior managers.
• Consistently demonstrates clear and concise written and verbal communication
• Thorough project planning skills

Education:

• Bachelors/University degree, Masters degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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In addition to salary, Citis offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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