Manager/Payments

Welcome to Community Financial Credit Union careers! Our organization is constantly evolving, and we strive to offer creative solutions in a challenging hiring market. Our team members play a pivotal role in the success of our organization and pave the way for us to become the best financial partner for our members.

About Us:

Community Financial Credit Union is a full-service financial institution that serves anyone living, working, worshiping, or attending school in Michigan. We are a not-for-profit institution and have been in business for over 70 years!

Community Financial HQ is located in Plymouth, MI. We have 14 branches in the Metro Detroit Area well as Northern Michigan.

So, what makes Community Financial innovative and unique? Community Financial is not only the place you want to bank, but it is also a great place to work! We've been recognized as one of the Regional Best and Brightest Companies for the last 18 years, nationally since 2018, and became certified as a Great Place To Work in 2023.

Our Culture:

At Community Financial, our purpose is to create joy and ignite Michiganders' impossible dreams. A culture of joy and impossible dreams is a culture of belonging: belonging is the spark. Guided by our values of Relentless Care, Hustle & Grind, and Huzzah!, we create a Culture of Belonging where every team member and member feels valued, connected, supported and can be their authentic selves.

Our Opportunities:

We are proud to offer a variety of professional development opportunities for our team members. From mentorships to internal growth programs, Community Financial aspires to provide team members the opportunity to reach their career goals while being their true, authentic self.

About the role:

Do you have experience working with various payment channels all while leading a team?

Keep reading for additional information!

The Manager/Payments supports the VP/Payments by managing the Card and Payments Operations areas to ensure the timely completion of card and payments processing, while ensuring all regulatory standards are being met. The Manager/Payments provides direction and leadership in all aspects of daily operations of payment services, including but not limited to: card processing, troubleshooting, and reporting, ACH, wires, checks, ATM and RTP/Faster Payment rail processing.

This position has a starting annual rate of $73,400, but your offer amount may be increased with relevant work experience and transferrable skills.

A Day in the life of a Manager/Payments can look like:

1. Oversee the daily operations of the Card and Payment Operations areas.
2. Lead and develop direct reports by setting objectives and establishing goals that positively impact the organization.
3. Conduct weekly and monthly status meetings with each team member, ensuring they are up-to-date on all policy and procedure changes.
4. Develop policies, procedures, and standards for Card and Payment Operations. Conduct periodic reviews of existing policies and procedures to ensure that they are effective and current. Share findings with leadership to enhance ongoing training.
5. Assist leadership with managing vendor relationships to drive forward expectations of superior member service, product/solution effectiveness, risk mitigation strategies, and quality interactions with our membership.

What you bring to the table:

1. High school diploma or equivalent.
2. 4-6 years of leadership experience.
3. 5 years of financial institution experience.
4. Proficiency using Excel, Word, and Outlook.
5. Strong ability to analyze opportunities and problems and recommend solutions.
6. Strong oral and written communication skills.
7. Proficiency using Excel and Word.

You might also have:

As a team member at Community Financial Credit Union, you'll enjoy:

• Medical, dental, and vision plans
• Four weeks of PTO for all full-time team members
• Federal Bank Holidays off
• Flexible work options depending on position
• A generous 401k match
• Numerous employee engagement activities
• Community Resource Groups
• Time off for occasions such as volunteering, caregiving, and family events

Contact/application information:

If this description appeals to you, please submit an application! A member of CFCU's Talent Acquisition Team will be in contact with you shortly!

Equal Employment Opportunity Policy:

Community Financial Credit Union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws.

Disclaimers:

This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward.

Please note that Community Financial Credit Union does not involve Artificial Intelligence (AI) when evaluating applications. Applications for this position are reviewed by a member within the Talent Acquisition team. We are dedicated to providing an equitable and thorough review of all submissions and look forward to additional connection as the recruitment process continues!