Medical Office Coordinator

The Medical Office Coordinator will provide administrative support to the combined divisions of Uveitis and Cornea (also known as Maumenee 3).

Duties and Responsibilities

The Medical Office Coordinator is responsible for a variety of patient related tasks including, but not limited to:

• Review and respond to In-Basket messages from patients. Route to doctors as needed.
• Respond to patient calls forwarded from Johns Hopkins Access Service Agents who are unable to address caller's questions
• Coordinate meetings for division faculty, including division meetings, residency/fellowship meetings, committee meetings; coordination of the fellowship program including credentialing; coordination of residency rotations in neuro-ophthalmology; assistance with research projects.
• Scan and load incoming records from outside physicians for internal physician review prior to patient appointment/s.
• Provide back-up to Sr. Medical Office Coordinator processing division invoices, travel reimbursements, and Shopping Cart using SAP.
• Perform all job functions of the Patient Service Coordinators as needed for back-up.
• Schedule patients for follow up medical examinations, consultations, and imaging.
• Confirm interpreter and note other special needs for patient in EPIC.
• Respond to and address incoming faxed documents.
• Scan all incoming patient medical records and referrals into EPIC.
• Assist in obtaining required prior authorizations for consultations, diagnostic testing and medications.
• Coordinate peer-to-peer conferences for physicians.
• Call JH Transport for non-ambulatory patients.
• Assist the Clinic Manager as needed.
• Perform sanitization of clinical waiting areas and waiting spaces in accordance with Johns Hopkins Hospital disinfection protocols to minimize patient and employee exposure to COVID-19.

• High School Diploma or graduation equivalent
• Two years administrative experience.
• Additional education may substitute for one year of experience to the extent permitted by the JHU equivalency formula.

• Two years of college or equivalent work experience. Additional education may be substituted for up to one year of experience.
• Two years progressively responsible medical office experience strongly preferred.
• Experience within the Johns Hopkins patient-oriented community strongly preferred.
• Medical terminology a plus.
• Proficient in EPIC.
• Excellent customer service, communication and ability to multi-task.
• Detailed oriented and organized.

Classified Title: Medical Office Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.20 - $28.80 HRLY (Commensurate with experience)
Employee group: Full Time
Schedule: Monday-Friday, 8:30 am - 5:00 pm
Exempt Status:Non-Exempt
Location:School of Medicine Campus
Department name: SOM Oph Anterior Segment
Personnel area: School of Medicine