Business Product Analyst

Arkansas Blue Cross & Blue Shield
United States, Arkansas, Little Rock
601 South Gaines Street (Show on map)
Dec 17, 2024
To learn more about Arkansas Blue Cross and Blue Shield Hiring Policies, please click here. Applicants must be eligible to begin work on the date of hire. Applicants must be currently authorized to work in the United States on a full-time basis. ARKANSAS BLUE CROSS BLUE SHIELD will NOT sponsor applicants for work visas in this position. Arkansas Blue Cross is only seeking applicants for remote positions from the following states: Arkansas, Florida, Georgia, Illinois, Kansas, Louisiana, Minnesota, Mississippi, Oklahoma, South Carolina, Tennessee, Texas, Virginia and Wisconsin. Workforce Scheduling Job SummaryThe Business Product Analyst creates comprehensive test plans, scripts and/or test cases to execute in-depth testing, verification, and documentation of results to ensure accurate delivery of plan requirements and services. The incumbent works closely with account leads to gather business requirements and ensure application systems are in compliance with plan design. The Incumbent is responsible for user acceptance and validation to achieve business requirements in order to reduce risk of financial penalties, audit errors, and to protect standing with contractual obligations and performance guarantees. Requirements EDUCATION Bachelor's degree in Business, Computer Science, Healthcare Management or related field. In lieu of degree, five (5) years' health related non-clerical experience with an insurance, managed care, healthcare or technology related organization will be considered. EXPERIENCE Minimum three (3) years' business systems analysis experience with a complex system technology OR applicable Masters in related field with minimum one (1) years' experience. In-depth knowledge of insurance technology systems such as claims processing, marketing, membership, enrollment, customer service, financial and provider systems. Experience working in the SAFe model preferred. ESSENTIAL SKILLS & ABILITIES Systems analysis Data testing and/or software application testing Problem sensitivity Workflow analysis Attention to detail Technical and analytical skills Excellent communication skills Proficiency working with MS Office Suite, including Excel, Access and other query tools. Ability to build collaborative relationships. Ability to interpret complex documentation. Ability to use query tools. Skills ResponsibilitiesAssists with developing test scripts, executing test plans and maintaining test cases to assess system functionality and ensure user acceptance testing., Collaborates with various internal departments, analysts, development teams, external customers, and leadership to obtain cross functional team consensus on the interpretation of business requirements and needs., Coordinates with multiple systems teams that impact the plan including configuration of benefits, pricing, EOBs, ID cards, account structure, membership files and enrollment plus claims and service operations., Identifies and executes improvement initiatives related to the testing., In accordance with business and technical requirements, creates test plans, scripts and/or test cases to provide in-depth testing, verification, and documentation of systems errors, changes, and enhancements to ensure proper system functionality., Integrates data from multiple data sources or functional areas, ensures data accuracy and integrity, and updates data as needed to develop statistics and design methodologies to be used for decision making and new business initiatives., Performs root cause analysis, gap analysis and audits to verify workflow and identify process improvements., Prepares reports or data delivery by analyzing and summarizing the information and trends to make recommendations regarding system changes., Provides detailed documentation of system errors with an explanation of error, expected results, and any examples needed to resolve the error utilizing the appropriate tracking method for the assigned system., Serves as a technical resource to guide the research, design, development, testing, documentation, implementation, maintenance, and evaluation of new systems and enhancement of existing systems to meet business needs. Certifications Security Requirements This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual. Segregation of Duties Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual. Employment TypeRegular ADA Requirements 1.1 General Office Worker, Sedentary, Campus Travel - someone who normally works in an office setting or remotely and routinely travels for work within walking distance of location of primary work assignment.