Lead Specialist, MA DER Program and Regulatory Support

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National Grid is hiring a Lead Specialist, Customer Energy Integration based in Northboro, MA.This is a Hybrid Role - Must live within a commutable distance.

To supportMA DER regulatory initiatives, program management and communications to ensure prioritization of efforts, dissemination and accessibility of information, and training for affected stakeholders and leadership.

• Serve as the single point of contact for regulatory conversations, keeping detailed record of notes, action items, decisions, and next steps.

• Provide summary updates regarding regulatory initiatives within the DG space.
• Manage internal and external stakeholder expectations, deadlines, communication.

• Develop customer communications, manage respective communication repositories, and updates where appropriate.
• Facilitate process improvement conversations, document outcomes, and seek approvals for process improvement initiatives.
• Assist with the prioritization of improvement efforts acting as a liaison between CEI, the Contact Center, back-office, and other relevant functions at National Grid
• Serve as the single point of contact for customers and internal stakeholders related to key MA DER incentive programs, processes, and policies.
• Assist other Customer Energy Integration (CEI) team members with ad hoc DER data management, process improvement, automation, and IT enhancement projects as it relates to regulatory directives.
• Facilitate and ensure completion of annual, recurring reporting tasks or filings related to various DER incentive programs and regulatory compliance items.

• Bachelor's degree, associate degree with 1-3 years' experience, or 3-5 years of related work experience
• Experience with technical writing.
• Proficiency with basic math skills and some experience with Microsoft Excel is required, familiarity with Microsoft Office 365 applications (including Outlook & Teams) is also strongly preferred.
• Previous regulatory exposure or experience
• Demonstrated ability to learn, understand, and effectively communicate complicated programs or policies to customers and other team members is required.
• Familiarity with MA utility billing and interconnection practices is strongly preferred (familiarity with other energy markets and incentive programs will also be considered)

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