Community Recovery Manager, Hurricane Helene & Milton Long-Term Recovery Operation

Job Description:

Why Choose Us?
As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

WHAT YOU NEED TO KNOW (Job Overview):

We are currently seeking an innovative recovery professional to serve as a Community Recovery Manager for the Hurricane Helene and Milton Long-Term Recovery Operation in Central Florida. This is a term-limited, benefits eligible position expected to last through September 2026, with the opportunity to extend based on business need. This is a hybrid position based preferably in or near St.Petersburg, Tampa, Lakeland or Winter Haven. Frequent travel to impacted communities will be required.

Helene made landfall in the Florida Big Bend on Thursday, September 26, 2024, before continuing northward and weakening across Georgia, northwest South Carolina, western North Carolina, eastern Tennessee, and Kentucky. Helene brought devastating wind damage and catastrophic flash flooding to these areas before merging with an upper level low centered over the Tennessee and Ohio Valleys. The former hurricane continued to linger across the region for several days before finally ejecting off to the northeast on Monday, September 30. Just two weeks after Helene devastated parts of Florida, Major Hurricane Milton made landfall near Siesta Key on Wednesday, October 9, 2024, as a category 3 hurricane. Milton approached Florida as an extremely dangerous category 5 hurricane before it encountered increasing wind shear. Despite shear imparting some weakening effect on the storm's winds, Milton's wind field expanded as it approached the Florida Peninsula, extending impacts far and away from the storm's center. Impacts to east central Florida were significant, including a tornado outbreak that produced at least 7 confirmed tornadoes (additional surveys are ongoing) and hurricane-force wind gusts that downed trees and power lines. The American Red Cross will be standing up a long-term recovery field structure across Florida, Georgia, and South Carolina to provide recovery programming and services to individuals, households, and communities affected by the hurricanes.

The Hurricane Helene Long-Term Recovery Community Recovery Manager (CRM) reports to the Senior Manager, Community Recovery for Florida, Hurricane Helene & Milton Long-Term Recovery Operation and serves as support in a Red Cross region when a Recovery Program is implemented post-disaster. Managers are assigned to specific counties and play a primary role in solidifying relationships with partner organizations of all types, providing support, training, and technical expertise in community settings where organizations and individuals come together to work toward recovery. Managers collaborate with regional and chapter employees and volunteers to build capacity in the local community for the disaster cycle. This role will work closely with regional, chapter, and National Headquarters volunteers and employees.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Responsible for ensuring the American Red Cross is engaged with all Long-Term Recovery Groups post-disaster within a defined territory and participating in LTRG meetings

• In collaboration with the Chapter Executive Director, Community Disaster Program Manager, Community Disaster Program Specialist, and other internal stakeholders liaise with voluntary, faith-based and community-based organizations (VOAD community), as well as emergency management community, for post-disaster recovery planning within a defined territory

• Ensures that community efforts and Red Cross services reach all affected populations, especially vulnerable and underserved communities

• Act as SME to Community Disaster Program Managers and Specialists and volunteers within defined territory on issues relevant to meeting client needs and maintaining client focus of all response and recovery activities

• May serve as a subject matter expert (SME) for the Disaster Case Management Program (Federal/State Program) and provide support to disaster case management planning with multi-agency partners (government and non-government)

• Support provision of assistance to individuals and households with remaining unmet needs and qualifying barriers to recovery

• Under the direction of management, liaise with NHQ Long-Term Recovery partners to ensure consistency in service delivery across the American Red Cross

• In collaboration with regional Disaster Cycle Services, build and manage team of community recovery volunteers to execute community engagement strategy in designated area

• Other duties as assigned

Scope: Individual contributor that is fully proficient in applying subject matter knowledge. Knowledge base acquired from several years of experience in particular area. Work independently. May instruct or coach other professionals.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

• Education: Bachelor's degree required.
• Experience: Minimum 5 years of related experience or equivalent combination of education and related experience required.

REQUIRED SKILLS AND ABILITIES:

• Excellent interpersonal, verbal and written communication skills.
• Demonstrates knowledge of program or service.
• Demonstrated ability in creating presentations and developing training modules.
• Develops strategies to achieve organizational goals.
• Demonstrated analytical and decision-making skills to develop creative processes for continuous program or service improvements.
• Proven track record of collaboration, facilitation, problem solving, marketing, leadership, and partnership management.
• Additionally, this position requires ability for planning, public speaking, project management and process improvement.
• Individual must be customer oriented, organized, and focused on solutions.

Deployment Requirement: Disaster employees are required to deploy to disaster relief operations outside of their region at a minimum of once a year. Deployments contribute to skill building, career development and exposure to different types of disasters. Employees must meet all training and physical capacity requirements for deployment.

* Combination of candidate's education and general experience satisfies requirements so long as the total years equate to description's minimum education and general experience years combined (Management experience cannot be substituted).

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic). The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

* LI-JG1

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

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