Principal Software Engineering - Availability

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Site Reliability Engineering (SRE) combines software and systems engineering to build and run large-scale, massively distributed, fault-tolerant systems. SRE ensures that Salesforce services have reliability, capacity, performance and the availability to deliver our customer's needs and a rate of improvement that our customers expect.

Our software development focuses on enabling service owners to operate their services safely at scale, whether through paved path integrations onto observability frameworks, optimizing existing systems, designing infrastructure or eliminating work through AI/ML investments or traditional automation. On the SRE team, you'll have the opportunity to manage the complex challenges of scale which are unique to Salesforce, while using your expertise in coding, algorithms, complexity analysis and large-scale system design. SRE's culture of diversity, intellectual curiosity, problem solving and openness is key to its success. Our organization brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow.

The SRE practice at Salesforce is evolving, and this role will shape the technical strategy for SRE and influence the strategy for the Availability Cloud as a whole. You will embed with product owning teams, define the availability roadmap and deliver directly against it. Most importantly, you will mature the SRE practice, mentoring and actively developing the engineers around you. Your success is measured by scaling the impact and delivery of your community.

This role is critical to our success, as you will lead the charge in uncovering technical themes, designing solutions, and implementing through software engineering cycles to improve the reliability of customer facing services. You will be hands-on, reading and writing code to improve availability for our customers. You will work directly with other engineers on suggested solutions.

You are not afraid to challenge the status quo, you are opinionated, and passionately advocate for the best outcomes for our customers. You communicate effectively, influence cross-org through reliability architecture programs with data-driven insights, and collaborate deeply across technical and business boundaries.

Responsibilities:

• Spearhead and enable the culture of Service Ownership to flourish and thrive. Define healthy service ownership practices and work with embedded teams to develop the knowledge and ownership practice

• Engage in and improve the whole lifecycle of services-from inception and design, through to deployment, operation and refinement.

• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.

• Develop full paved path observability platform integrations and necessary automations to maintain service, system and product health

• Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for and delivering changes that improve reliability and velocity.

• Practice sustainable incident response and blameless post mortems. Uphold the quality and high standards of post mortems as part of the Architect community at Salesforce

• Comfortable with hands on coding at least 25%

• Develop and grow the engineering talent around you

Minimum Requirements

• 15+ years of software development and engineering experience

• Hands-on experience designing, building and operating large scale distributed systems, identifying shortcomings and optimization opportunities, and making data driven cost performance tradeoffs to influence design decisions

• Demonstrated experience of leading initiatives spanning multiple teams and leveraging deep domain expertise to influence tech roadmap planning and execution

• Demonstrated ability to effectively collaborate across multiple teams and stakeholders to drive business outcomes

• Experience, mentoring, and investing in the development of engineers and peers

• Ability to reverse engineer solutions via independent code and architecture review, envision, define and then contribute to delivery of availability improvement refactoring projects

• Mastery of one or more object oriented delivery with languages such as Java, Golang, Python, C++, C

• Experience in: Kubernetes, Istio, Public Cloud (AWS or other)

• Deep experience working with core web technologies: HTTP, JSON, REST, XML

• Experience owning and operating multiple instances of a critical service

• Running critical infrastructure services; monitoring, alerting, logging, tracing and reporting

• Subject matter expertise on Service ownership best practices, SLO/I/A definition, driving proactive operational awareness and experience with Incident / Problem management

• Thorough knowledge of Agile development methodology with experience in both Test / Behavioral Driven Development practice

• Experience in fault modeling and tolerance, chaos engineering, performance and load testing.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.