MLI UW Technical Assistant (Hybrid)

At Selective, we don't just insure uniquely, we employ uniqueness.

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work in 2024 for the fifth consecutive year.

Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs.

Handle the daily service demands of our agents and our underwriters in support of individual and team goals. Requires a basic understanding of appetite, pricing guidelines, underwriting processes, coverage offerings, services, and underwriting system transactions. Under direct supervision, this position works within a letter of authority issued by the MLI Product Manager. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

• Monitor MLI regional mailboxes for all new and renewal underwriting activity. Route requests that need to go to specific underwriters for their review.
• Respond to all inquiries in a timely manner on coverage, billing questions and making policy adjustments based upon granted authority level. Take necessary measures to obtain information needed to finalize inquiries/transactions.
• Have a general understanding of the product and coverages offered; from analyzing forms, applications, guidelines, and underwriting requirements. Attend and participate virtually or in person for in MLI Departmental and Corporate Underwriting meetings.
• Process assigned renewal policies, review and assess endorsement requests / execute within authority, handle BOR's in accordance with established guidelines, LPR Processeing, Loss Run requests, Agency Book Rolls, Agency Code Changes / Terminations, and any other ad hoc processes that occur during the policy period.
• Provide guidance to internal and external customers regarding various underwriting information including the commercial lines automated systems.
• Effectively communicate with internal and external customers. Reinforce the ease of doing business with Selective by meeting or exceeding customers' expectations and service quality on a consistent basis.
• Complete registration and document upload of new business submissions received through the Regional MLI Mailboxes or from the assigned Underwriter.
• Execute renewal application solicitation for assigned renewals and handle the transfer of cases to the assigned underwriter through the Underwriting Workstation.
• Send conditional renewal notices when requested by underwriters.
  Develop and maintain effective working relationships with internal and external customers. Communicate openly and in a timely fashion.
• Assist in the development of individual and team goals and work diligently to achieve them.
• Develop and maintain a highly functional working knowledge of all systems used by the department (CLAS, Underwriting Workstation, Claims Inquiry, COGNOS, STG Billing, Agency Inquiry, etc).

• Demonstrate proficiency in the usage of all supplied desktop tools; including the automated underwriting system and email.
• Display confidence and a willingness to take ownership of a request or problem.
• Demonstrate strong verbal and written communication skills.
• Demonstrate the ability to see the big picture while responding to changing conditions.

Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process.

The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.