Billing Services Technician (Hybrid)

Selective Insurance
paid time off, tuition assistance
United States, New Jersey, Branchville
40 Wantage Avenue (Show on map)
Dec 18, 2024
About Us At Selective, we don't just insure uniquely, we employ uniqueness. Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong, consistent financial performance for nearly 100 years. Selective's unique position as both a leading insurance group and an employer of choice is recognized in a wide variety of awards and honors, including listing in Forbes Best Midsize Employers in 2024 and certification as a Great Place to Work in 2024 for the fifth consecutive year. Employees are empowered and encouraged to Be Uniquely You by being their true, unique selves and contributing their diverse talents, experiences, and perspectives to our shared success. Together, we are a high-performing team working to serve our customers responsibly by helping to mitigate loss, keep them safe, and restore their lives and businesses after an insured loss occurs. Overview Handles the billing and exception processing of P&C (property and casualty) business. Primarily responsible for managing agency billed receivables, agent inquiries and cash management /application activities for P&C insurance. Requires a thorough understanding of the billing system, department guidelines and cash application rules. Transaction processing and response to customer and agent inquiries must be handled in a timely and accurate manner based on department SLAs. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements. Responsibilities Manage assignment of accounts for P&C agency billed accounts with low and medium complexity. Agency Billed accounts will have few items that require reconciliation between the policy premium and agency payments and a small number of past dues. This requires the ability to understand policy activity based on knowledge of the billing systems, company operations and electronic payment systems. Review and process billing transactions on related work items to ensure accurate invoicing while supporting receivable management. Process payments on P&C transactions and process exception items timely and accurately. This requires the ability to understand policy activity based on knowledge of the billing systems, company operations and electronic payment systems. Processes return payments from Lockbox or credit card. Manage exception processing for automatic payment withdrawals and agency payment enrollments. Meet or exceed customer and agent expectations for service quality by responding to internal and external customer inquiries promptly and completely. This requires a thorough knowledge of company operations, billing and payment systems and an understanding of source/underwriting systems. Conduct appropriate follow-up to maintain or correct account/policy based on level of authority. Communicate resolution to all appropriate parties. Ability to manage, create and format simple reports in Excel. Participate in automation enhancements or workflow improvements. Participation may include suggestions for system enhancements, testing, or any improvement that is essential to the success of Billing Services initiatives Foster positive relationships with agents and outside Selective personnel to effectively communicate billing and payment issues to these groups. Collaborate with internal business partners to resolve processing problems that could affect balancing, compliance and customer service. Participate in insurance education and skill development programs as needed. Qualifications Knowledge and Requirements Strong adherence to detail and accuracy. Strong customer service skills and results oriented. Strong communication (verbal and written) and negotiation skills. Ability to work independently and solve problems. Ability to handle a high volume of work. Proficient in MS Office Software (Excel, Word, Outlook, etc.) Education and Experience Bachelor's degree required. (Accounting/Finance preferred) 1-3 years record or bookkeeping. 1-3 years customer service or related experience. Experience with insurance products and/or premium development recommended. Total Rewards Selective Insurance offers a total rewards package that includes a competitive base salary, incentive plan eligibility at all levels, and a wide array of benefits designed to help you and your family stay healthy, achieve your financial goals, and balance the demands of your work and personal life. These benefits include comprehensive health care plans, retirement savings plan with company match, discounted Employee Stock Purchase Program, tuition assistance and reimbursement programs, and paid time off plans. Additional details about our total rewards package will be provided during the recruiting process. The actual base salary is based on geographic location, and the range is representative of salaries for this role throughout Selective's footprint. Additional considerations include relevant education, qualifications, experience, skills, performance, and business needs. Pay Range USD $40,200.00 - USD $66,400.00 /Yr. Additional Information Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.