HR Benefits Specialist

Benefits

The Office of Human Resources provides leadership in the planning, integration, and implementation of human resource services and programs for faculty, staff, and retirees across all campuses and the health system. Collectively with our campus colleagues, we serve as a strategic and trusted advisor. Support an inclusive and dynamic culture and workforce. Pursue continuous improvement through knowledge, collaboration and leadership.

As part of the Shared Administrative Services (SAS) Team, this position provides essential support to daily human resources transactional processing, serving over 50,000 active & separated employees, retirees, beneficiaries and dependents.

Responsibilities
Provide customer service, problem-solving and tier-two support to routine and non-routine inquires related to UM Retiree benefit enrollments, with high focus on retiree Medicare plan support. Provide determination to escalate complex issues to supervisor or other HR subject matter content experts.

• Review, approve and enter all Retiree Benefit Change Forms, Retiree Annual Enrollment Forms and Newly Medicare-eligible Elections Forms into PeopleSoft.
• Tier 2 escalation - answer retiree/dependent questions regarding retiree benefit plan offerings, Medicare eligibility, medical and prescription claim assistance for the Medicare Advantage Plan, Retiree Annual Enrollment and other issues and questions involving retiree benefit enrollment.
• Act as a liaison between the retiree/dependent and the various insurance vendors.
• Attend monthly meetings with the University's assigned service account manager for the Medicare Advantage plan to discuss all reconciled and ongoing issues.

Responsible for administration of multiple transactional tasks assigned to the Shared Administrative Services Team, ensuring accurate processing in a timely manner and attention to detail. The ability to research policies and utilize available resources for information to complete data verification is essential.

• Create and mail letters weekly to recently separated employees regarding retirement funds.
• Process incoming forms from retirees requesting personal information updates (address, name).
• Assist with imaging and record retention process for benefit and retirement related documents within the Preceptive Content imaging system. Ensure documents received from all HR teams are correctly identified, linked and routed to workflows and employee files in a timely manner.
• Assist with form approval process related to the tuition assistance program.
• Monitor and reply to incoming email inquiries in shared resource account inbox via Microsoft Outlook.

Reporting/File Maintenance

• Review and correct errors received on multiple weekly member eligibility and discrepancy reports received from vendors, HRIS and Data Analytics team to ensure accurate benefit enrollments.
• Review retiree enrollment reports and initiate ongoing communication with eligible members to ensure timely enrollment, the return of needed documentation and continued Medicare plan eligibility.

Communications

• On a monthly basis, create and mail retiree benefit change packets to all retirees and/or dependents who become Medicare eligible either by age or disability. Track form receipt and create additional reminder communication, if necessary.
• Update and maintain all retiree paper benefit enrollment forms.
• Provide Medicare Advantage updates, communications and any additional trainings to HR Service Center Team as needed.
• Review and update Total Rewards Retiree webpages as needed, but at least annually.
• Assist with coordination of the yearly annual enrollment communications and files.

As with all positions, involvement with other duties and responsibilities may be expected in order to support the mission and purpose of the University of Missouri.

Monday - Friday, 8:00 a.m. - 5:00 p.m.

An associate's degree or an equivalent combination of education and experience and at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary

An Associate's degree and three years of human resources office experience demonstrating knowledge of basic employment laws, exceptional customer service and organizational skills.

Excel spreadsheet skills, attention to detail, accuracy and ability to follow through independently.

Team player with interpersonal, customer service and communication skills. Proven analytic and problem-solving skills. Ability to multi-task in a fast-paced environment. Works autonomously and uses sound judgment.

Familiarity with university systems and human resources policies or equivalent is helpful.

Salary Range: $18.50 - $23.00 per hour
Grade: GGS 008
University Title: Human Resources Specialist II
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.