Senior Assessment Assistant

What We Provide

What You Will Do

• Acts as liaison between the internal Clinical Assessment Unit and external groups to obtain necessary information required to process enrollments.
• Reviews the content of assessment documents provided by internal nurses or delegated vendors and makes corrections as needed; processes completed assessments.
• Answers and screens calls/emails concerning assessments; responds to inquiries and resolves routine to moderately complex issues from other departments.
• Escalates issues to manager as needed. Performs various administrative support functions (e.g., generating/sending enrollment packets, photocopying, faxing, filing, etc.) to support VNS Health Plans operations.
• Verifies completeness of assessments for all VNS Health Plans product lines to ensure quality and regulatory compliance. Identifies missing information and returns to vendor, if needed.
• Document all actions taken in the appropriate documentation systems.
• Participates in special projects and performs other duties as assigned.

Licenses and Certifications:

• Valid driver's license or NYS Non-Driver photo ID card may be required as determined by operational needs.

Education:

• High School Diploma required
• Associate's Degree in a health or human services, business or related field preferred

Work Experience:

• Minimum one year of experience in an administrative support position, preferably in an institution, Home Care or Managed Long Term Care Program required
• Knowledge of federal and state health care regulations related to Medicare, Medicaid, managed care, and long term care preferred
• Effective oral, written and communication skills required
• Proficiency in personal computer operations including MS Office applications required
• Bilingual skills may be required as determined by operational needs preferred
• Knowledge of geriatric population preferred